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Firefox crashes

  • 4 replies
  • 1 has this problem
  • 213 views
  • Last reply by FredMcD

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Firefox crashed on me yesterday (2 Dec 2018) and does not open at all now, so Safe Mode is not an option.

Have tried: (1) closing and restarting Firefox; (2) restarting computer (MacBook Pro, Mid 2014, OSX 10.13.6); and (3) trashing Firefox, emptying trash, and restarting computer again. No luck. Continue to get the same, "We're sorry. Firefox had a problem and crashed," error prompt.

Per the instructions at https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent..., I am pasting my most recent Submitted Crash Report here: Crash ID: bp-550e8b76-0c74-487f-a901-7abc70181203

Any help would be appreciated.

Thanks, Brandon

Chosen solution

Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 OS OS X 10.13 OS Version 10.13.6 17G3025

bp-550e8b76-0c74-487f-a901-7abc70181203 Signature: CoreFoundation@0xc154

Uptime 1 seconds

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

Locate and remove fbplugin (FaceBook plugin) from your system. It has been causing many crashes of late.

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Error prompt attached here...

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Chosen Solution

Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 OS OS X 10.13 OS Version 10.13.6 17G3025

bp-550e8b76-0c74-487f-a901-7abc70181203 Signature: CoreFoundation@0xc154

Uptime 1 seconds

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

Locate and remove fbplugin (FaceBook plugin) from your system. It has been causing many crashes of late.

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FredMcD said

Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 OS OS X 10.13 OS Version 10.13.6 17G3025 bp-550e8b76-0c74-487f-a901-7abc70181203 Signature: CoreFoundation@0xc154 Uptime 1 seconds Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS Locate and remove fbplugin (FaceBook plugin) from your system. It has been causing many crashes of late.

This solution worked immediately. Thanks very much!

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Glad to help. Safe Surfing.