X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

Firefox crashed on me yesterday (2 Dec 2018) and does not open at all now, so Safe Mode is not an option.

Have tried: (1) closing and restarting Firefox; (2) restarting computer (MacBook Pro, Mid 2014, OSX 10.13.6); and (3) trashing Firefox, emptying trash, and restarting computer again. No luck. Continue to get the same, "We're sorry. Firefox had a problem and crashed," error prompt.

Per the instructions at https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent..., I am pasting my most recent Submitted Crash Report here: Crash ID: bp-550e8b76-0c74-487f-a901-7abc70181203

Any help would be appreciated.

Thanks, Brandon

Firefox crashed on me yesterday (2 Dec 2018) and does not open at all now, so Safe Mode is not an option. Have tried: (1) closing and restarting Firefox; (2) restarting computer (MacBook Pro, Mid 2014, OSX 10.13.6); and (3) trashing Firefox, emptying trash, and restarting computer again. No luck. Continue to get the same, "We're sorry. Firefox had a problem and crashed," error prompt. Per the instructions at [https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash], I am pasting my most recent Submitted Crash Report here: Crash ID: bp-550e8b76-0c74-487f-a901-7abc70181203 Any help would be appreciated. Thanks, Brandon

Chosen solution

Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 OS OS X 10.13 OS Version 10.13.6 17G3025

bp-550e8b76-0c74-487f-a901-7abc70181203 Signature: CoreFoundation@0xc154

Uptime 1 seconds

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

Locate and remove fbplugin (FaceBook plugin) from your system. It has been causing many crashes of late.

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.110 Safari/537.36

More Information

Question owner

Error prompt attached here...

Error prompt attached here...
FredMcD
  • Top 10 Contributor
4193 solutions 58540 answers

Chosen Solution

Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 OS OS X 10.13 OS Version 10.13.6 17G3025

bp-550e8b76-0c74-487f-a901-7abc70181203 Signature: CoreFoundation@0xc154

Uptime 1 seconds

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

Locate and remove fbplugin (FaceBook plugin) from your system. It has been causing many crashes of late.

Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 OS OS X 10.13 OS Version 10.13.6 17G3025 bp-550e8b76-0c74-487f-a901-7abc70181203 Signature: CoreFoundation@0xc154 Uptime 1 seconds Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS Locate and remove '''fbplugin''' (FaceBook plugin) from your system. It has been causing many crashes of late.

Question owner

FredMcD said

Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 OS OS X 10.13 OS Version 10.13.6 17G3025 bp-550e8b76-0c74-487f-a901-7abc70181203 Signature: CoreFoundation@0xc154 Uptime 1 seconds Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS Locate and remove fbplugin (FaceBook plugin) from your system. It has been causing many crashes of late.

This solution worked immediately. Thanks very much!

''FredMcD [[#answer-1178204|said]]'' <blockquote> Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 OS OS X 10.13 OS Version 10.13.6 17G3025 bp-550e8b76-0c74-487f-a901-7abc70181203 Signature: CoreFoundation@0xc154 Uptime 1 seconds Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS Locate and remove '''fbplugin''' (FaceBook plugin) from your system. It has been causing many crashes of late. </blockquote> This solution worked immediately. Thanks very much!
FredMcD
  • Top 10 Contributor
4193 solutions 58540 answers

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.