Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I scroll down to find old emails, I can't because the scrolling won't go beyond a certain date: why is this?

  • 6 replies
  • 4 have this problem
  • 23 views
  • Last reply by Wayne Mery

more options

When I want to retrieve e mails from earlier in the year - six months ago, say - I can't because the software will only let me scroll down to a very recent date which is usually the end of the current month and a bit of the month before. As I'm a journalist who needs to refer back to old emails/documents, this is infuriating. Why are my old emails not available in my in box? Thank you.

When I want to retrieve e mails from earlier in the year - six months ago, say - I can't because the software will only let me scroll down to a very recent date which is usually the end of the current month and a bit of the month before. As I'm a journalist who needs to refer back to old emails/documents, this is infuriating. Why are my old emails not available in my in box? Thank you.

All Replies (6)

more options

What email provider are we talking about?

more options

The email provider is Mozilla Thunderbird

more options

blunderbus said

The email provider is Mozilla Thunderbird

I will flag this thread and have it moved to the Thunderbird support forum.

more options

Thank you - I look forward to hearing about a solution

more options

blunderbus said

Thank you - I look forward to hearing about a solution

My pleasure  !

In the mean time, while you're still waiting to be moved to the Thunderbird support forum, and just in case you use Yahoo email, would you please take a look at this :

https://forums.yahoo.net/t5/Temporary-Errors/Unable-to-scroll-further-down-than-199-emails-in-inbox/m-p/221722#M52057

more options

Did the last posting help you? If it did, please click "Solves the problem"