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why there are error code of SEC_ERROR_UNKNOWN_ISSUER when trying to access Youtube, Google, Facebook and Yahoo, while there is no problem with other website?

hungangel83
hungangel83
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I am using MacBook Air with Kaspersky firewall. I have tried deleting cookies and cert8.db. I checked the firewall setting and there is no scanning of https. I guess my firefox browser cannot access all the website that normally can automatically log in, as I cannot run the website of YouTube, Yahoo, Facebook, Google and reddit, while other website can normally access. Here is the error code (I am using Chinese version) https://www.youtube.com/

無法辨認節點的憑證簽發者。

HTTP Strict Transport Security: true HTTP Public Key Pinning: true

憑證鍊:

BEGIN CERTIFICATE-----

MIIHYDCCBkigAwIBAgIMDPY16SkqsNUNbaawMA0GCSqGSIb3DQEBCwUAMFYxGTAX BgNVBAoMEEFPIEthc3BlcnNreSBMYWIxOTA3BgNVBAMMMEthc3BlcnNreSBXZWIg QW50aS1WaXJ1cyBDZXJ0aWZpY2F0aW9uIEF1dGhvcml0eTAeFw0xODA2MTIxMzIw NTJaFw0xODA4MjExMjEzMDBaMGYxCzAJBgNVBAYTAlVTMRMwEQYDVQQIDApDYWxp Zm9ybmlhMRYwFAYDVQQHDA1Nb3VudGFpbiBWaWV3MRMwEQYDVQQKDApHb29nbGUg TExDMRUwEwYDVQQDDAwqLmdvb2dsZS5jb20wggEiMA0GCSqGSIb3DQEBAQUAA4IB DwAwggEKAoIBAQDQZpFeo43dOeRVHDWHmSiWtN51lAluG7E29Nn7iQeH0fyftc1K u4PHbvdcDzIxPCWoRd/G8UwUQr9oqzWGhQolKTVg9318Zd/qz06qg818EO4wjdmN weuAAYz4T5LZENyrDOUU6m/r0wCfpn1K6CkMOK60TBQ3zBzNLjH1DHmVtjdErCeP +PnaYJOUvqJemcnlymiaDRXbSFAQvtOlqyqQW0CVmYCG4HlPmssGkASmM8cu1z4F yM7jPmSOlD0uhor7yIkRzY82wqTBuWjJ1E6I0ZJ3DlWIPD2FwY01906oJmBjg7d+ h7RYgEZHr57M3D0iTFnBSG6/zYJeO9Vxqz3JAgMBAAGjggQcMIIEGDCCA+EGA1Ud EQSCA9gwggPUggwqLmdvb2dsZS5jb22CDSouYW5kcm9pZC5jb22CFiouYXBwZW5n aW5lLmdvb2dsZS5jb22CEiouY2xvdWQuZ29vZ2xlLmNvbYIUKi5kYjgzMzk1My5n b29nbGUuY26CBiouZy5jb4IOKi5nY3AuZ3Z0Mi5jb22CFiouZ29vZ2xlLWFuYWx5 dGljcy5jb22CCyouZ29vZ2xlLmNhggsqLmdvb2dsZS5jbIIOKi5nb29nbGUuY28u aW6CDiouZ29vZ2xlLmNvLmpwgg4qLmdvb2dsZS5jby51a4IPKi5nb29nbGUuY29t LmFygg8qLmdvb2dsZS5jb20uYXWCDyouZ29vZ2xlLmNvbS5icoIPKi5nb29nbGUu Y29tLmNvgg8qLmdvb2dsZS5jb20ubXiCDyouZ29vZ2xlLmNvbS50coIPKi5nb29n bGUuY29tLnZuggsqLmdvb2dsZS5kZYILKi5nb29nbGUuZXOCCyouZ29vZ2xlLmZy ggsqLmdvb2dsZS5odYILKi5nb29nbGUuaXSCCyouZ29vZ2xlLm5sggsqLmdvb2ds ZS5wbIILKi5nb29nbGUucHSCEiouZ29vZ2xlYWRhcGlzLmNvbYIPKi5nb29nbGVh cGlzLmNughQqLmdvb2dsZWNvbW1lcmNlLmNvbYIRKi5nb29nbGV2aWRlby5jb22C DCouZ3N0YXRpYy5jboINKi5nc3RhdGljLmNvbYIKKi5ndnQxLmNvbYIKKi5ndnQy LmNvbYIUKi5tZXRyaWMuZ3N0YXRpYy5jb22CDCoudXJjaGluLmNvbYIQKi51cmwu Z29vZ2xlLmNvbYIWKi55b3V0dWJlLW5vY29va2llLmNvbYINKi55b3V0dWJlLmNv bYIWKi55b3V0dWJlZWR1Y2F0aW9uLmNvbYIHKi55dC5iZYILKi55dGltZy5jb22C GmFuZHJvaWQuY2xpZW50cy5nb29nbGUuY29tggthbmRyb2lkLmNvbYIbZGV2ZWxv cGVyLmFuZHJvaWQuZ29vZ2xlLmNughxkZXZlbG9wZXJzLmFuZHJvaWQuZ29vZ2xl LmNuggRnLmNvggZnb28uZ2yCFGdvb2dsZS1hbmFseXRpY3MuY29tggpnb29nbGUu Y29tghJnb29nbGVjb21tZXJjZS5jb22CGHNvdXJjZS5hbmRyb2lkLmdvb2dsZS5j boIKdXJjaGluLmNvbYIKd3d3Lmdvby5nbIIIeW91dHUuYmWCC3lvdXR1YmUuY29t ghR5b3V0dWJlZWR1Y2F0aW9uLmNvbYIFeXQuYmUwDAYDVR0TAQH/BAIwADAOBgNV HQ8BAf8EBAMCBaAwEwYDVR0lBAwwCgYIKwYBBQUHAwEwDQYJKoZIhvcNAQELBQAD ggEBAEoaL15/EsG6TWzg3BCys6YVR9qIfnLd48Ep7xIymYsxwn20Il4NiQkiAn33 +MmY4nKEn8BPt+QZn3fjuGAGq1835IRKrYTyDvaLBkDxsaN2hKyHoaoli8uQ6Oi3 DKeBjXwbrjs86TBBM0KqQmYmqDUbMOAZWjPA4HJVYWP3PAMc7WwusQouL2iXYUAx 339Zixdu67xadCWku9Ei61Wfw9EpjnVE06XEARhPfXzgTOUUZUVZQfL5xJ4fBclp k9CBWZYPQByOy+Pc35RokgJFqp9Xh7o30KvttN8jkbhxw6I/eVtYXN2Gdvid1mnE uAYzBPURQoL8I+CXYvixFBnKNX8=

END CERTIFICATE-----
BEGIN CERTIFICATE-----

MIIDZDCCAkygAwIBAgIJANqlt1kpTuNCMA0GCSqGSIb3DQEBCwUAMFYxGTAXBgNV BAoMEEFPIEthc3BlcnNreSBMYWIxOTA3BgNVBAMMMEthc3BlcnNreSBXZWIgQW50 aS1WaXJ1cyBDZXJ0aWZpY2F0aW9uIEF1dGhvcml0eTAeFw0wNzA5MTUwOTE2MTBa Fw0yNzA5MTAwOTE2MTBaMFYxGTAXBgNVBAoMEEFPIEthc3BlcnNreSBMYWIxOTA3 BgNVBAMMMEthc3BlcnNreSBXZWIgQW50aS1WaXJ1cyBDZXJ0aWZpY2F0aW9uIEF1 dGhvcml0eTCCASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEBANBmkV6jjd05 5FUcNYeZKJa03nWUCW4bsTb02fuJB4fR/J+1zUq7g8du91wPMjE8JahF38bxTBRC v2irNYaFCiUpNWD3fXxl3+rPTqqDzXwQ7jCN2Y3B64ABjPhPktkQ3KsM5RTqb+vT AJ+mfUroKQw4rrRMFDfMHM0uMfUMeZW2N0SsJ4/4+dpgk5S+ol6ZyeXKaJoNFdtI UBC+06WrKpBbQJWZgIbgeU+aywaQBKYzxy7XPgXIzuM+ZI6UPS6GivvIiRHNjzbC pMG5aMnUTojRkncOVYg8PYXBjTX3TqgmYGODt36HtFiARkevnszcPSJMWcFIbr/N gl471XGrPckCAwEAAaM1MDMwDwYDVR0TAQH/BAUwAwEB/zALBgNVHQ8EBAMCAgQw EwYDVR0lBAwwCgYIKwYBBQUHAwEwDQYJKoZIhvcNAQELBQADggEBALAM1z+Xh4kF mTDti49PrHPQPtI+lVNGUscaT8f3TZ7pTJmAa7uh/0jFNY+BkexikPNYJaCAxYY4 mXxgrs5EGLqNcUdKBOIxSz1FGtQywebf6gMLrVdjK1oAgNiEUgPfeI2feFxZQW7H 04bAmY/74km7baTVL8It/6p+AUhs/SWJsT7D+nCF1JI0VEx9P6/TQ2h9OMYKa8Fx QHEmrVozfyKrvjeeObEikhnkLxSwcQUzuwZd2bp2aSRi2KZY/2MPEZZBcrJL0Ql+ F2/eXUpw+lYAAFx1Rma6SOC4THc9cSfdfUweI8Dzv9QQTRKjUd/0XGEy0Kq+KMOa sSaLclIMJAU=

END CERTIFICATE-----
I am using MacBook Air with Kaspersky firewall. I have tried deleting cookies and cert8.db. I checked the firewall setting and there is no scanning of https. I guess my firefox browser cannot access all the website that normally can automatically log in, as I cannot run the website of YouTube, Yahoo, Facebook, Google and reddit, while other website can normally access. Here is the error code (I am using Chinese version) https://www.youtube.com/ 無法辨認節點的憑證簽發者。 HTTP Strict Transport Security: true HTTP Public Key Pinning: true 憑證鍊: -----BEGIN CERTIFICATE----- MIIHYDCCBkigAwIBAgIMDPY16SkqsNUNbaawMA0GCSqGSIb3DQEBCwUAMFYxGTAX BgNVBAoMEEFPIEthc3BlcnNreSBMYWIxOTA3BgNVBAMMMEthc3BlcnNreSBXZWIg QW50aS1WaXJ1cyBDZXJ0aWZpY2F0aW9uIEF1dGhvcml0eTAeFw0xODA2MTIxMzIw NTJaFw0xODA4MjExMjEzMDBaMGYxCzAJBgNVBAYTAlVTMRMwEQYDVQQIDApDYWxp Zm9ybmlhMRYwFAYDVQQHDA1Nb3VudGFpbiBWaWV3MRMwEQYDVQQKDApHb29nbGUg TExDMRUwEwYDVQQDDAwqLmdvb2dsZS5jb20wggEiMA0GCSqGSIb3DQEBAQUAA4IB DwAwggEKAoIBAQDQZpFeo43dOeRVHDWHmSiWtN51lAluG7E29Nn7iQeH0fyftc1K u4PHbvdcDzIxPCWoRd/G8UwUQr9oqzWGhQolKTVg9318Zd/qz06qg818EO4wjdmN weuAAYz4T5LZENyrDOUU6m/r0wCfpn1K6CkMOK60TBQ3zBzNLjH1DHmVtjdErCeP +PnaYJOUvqJemcnlymiaDRXbSFAQvtOlqyqQW0CVmYCG4HlPmssGkASmM8cu1z4F yM7jPmSOlD0uhor7yIkRzY82wqTBuWjJ1E6I0ZJ3DlWIPD2FwY01906oJmBjg7d+ h7RYgEZHr57M3D0iTFnBSG6/zYJeO9Vxqz3JAgMBAAGjggQcMIIEGDCCA+EGA1Ud EQSCA9gwggPUggwqLmdvb2dsZS5jb22CDSouYW5kcm9pZC5jb22CFiouYXBwZW5n aW5lLmdvb2dsZS5jb22CEiouY2xvdWQuZ29vZ2xlLmNvbYIUKi5kYjgzMzk1My5n b29nbGUuY26CBiouZy5jb4IOKi5nY3AuZ3Z0Mi5jb22CFiouZ29vZ2xlLWFuYWx5 dGljcy5jb22CCyouZ29vZ2xlLmNhggsqLmdvb2dsZS5jbIIOKi5nb29nbGUuY28u aW6CDiouZ29vZ2xlLmNvLmpwgg4qLmdvb2dsZS5jby51a4IPKi5nb29nbGUuY29t LmFygg8qLmdvb2dsZS5jb20uYXWCDyouZ29vZ2xlLmNvbS5icoIPKi5nb29nbGUu Y29tLmNvgg8qLmdvb2dsZS5jb20ubXiCDyouZ29vZ2xlLmNvbS50coIPKi5nb29n bGUuY29tLnZuggsqLmdvb2dsZS5kZYILKi5nb29nbGUuZXOCCyouZ29vZ2xlLmZy ggsqLmdvb2dsZS5odYILKi5nb29nbGUuaXSCCyouZ29vZ2xlLm5sggsqLmdvb2ds ZS5wbIILKi5nb29nbGUucHSCEiouZ29vZ2xlYWRhcGlzLmNvbYIPKi5nb29nbGVh cGlzLmNughQqLmdvb2dsZWNvbW1lcmNlLmNvbYIRKi5nb29nbGV2aWRlby5jb22C DCouZ3N0YXRpYy5jboINKi5nc3RhdGljLmNvbYIKKi5ndnQxLmNvbYIKKi5ndnQy LmNvbYIUKi5tZXRyaWMuZ3N0YXRpYy5jb22CDCoudXJjaGluLmNvbYIQKi51cmwu Z29vZ2xlLmNvbYIWKi55b3V0dWJlLW5vY29va2llLmNvbYINKi55b3V0dWJlLmNv bYIWKi55b3V0dWJlZWR1Y2F0aW9uLmNvbYIHKi55dC5iZYILKi55dGltZy5jb22C GmFuZHJvaWQuY2xpZW50cy5nb29nbGUuY29tggthbmRyb2lkLmNvbYIbZGV2ZWxv cGVyLmFuZHJvaWQuZ29vZ2xlLmNughxkZXZlbG9wZXJzLmFuZHJvaWQuZ29vZ2xl LmNuggRnLmNvggZnb28uZ2yCFGdvb2dsZS1hbmFseXRpY3MuY29tggpnb29nbGUu Y29tghJnb29nbGVjb21tZXJjZS5jb22CGHNvdXJjZS5hbmRyb2lkLmdvb2dsZS5j boIKdXJjaGluLmNvbYIKd3d3Lmdvby5nbIIIeW91dHUuYmWCC3lvdXR1YmUuY29t ghR5b3V0dWJlZWR1Y2F0aW9uLmNvbYIFeXQuYmUwDAYDVR0TAQH/BAIwADAOBgNV HQ8BAf8EBAMCBaAwEwYDVR0lBAwwCgYIKwYBBQUHAwEwDQYJKoZIhvcNAQELBQAD ggEBAEoaL15/EsG6TWzg3BCys6YVR9qIfnLd48Ep7xIymYsxwn20Il4NiQkiAn33 +MmY4nKEn8BPt+QZn3fjuGAGq1835IRKrYTyDvaLBkDxsaN2hKyHoaoli8uQ6Oi3 DKeBjXwbrjs86TBBM0KqQmYmqDUbMOAZWjPA4HJVYWP3PAMc7WwusQouL2iXYUAx 339Zixdu67xadCWku9Ei61Wfw9EpjnVE06XEARhPfXzgTOUUZUVZQfL5xJ4fBclp k9CBWZYPQByOy+Pc35RokgJFqp9Xh7o30KvttN8jkbhxw6I/eVtYXN2Gdvid1mnE uAYzBPURQoL8I+CXYvixFBnKNX8= -----END CERTIFICATE----- -----BEGIN CERTIFICATE----- MIIDZDCCAkygAwIBAgIJANqlt1kpTuNCMA0GCSqGSIb3DQEBCwUAMFYxGTAXBgNV BAoMEEFPIEthc3BlcnNreSBMYWIxOTA3BgNVBAMMMEthc3BlcnNreSBXZWIgQW50 aS1WaXJ1cyBDZXJ0aWZpY2F0aW9uIEF1dGhvcml0eTAeFw0wNzA5MTUwOTE2MTBa Fw0yNzA5MTAwOTE2MTBaMFYxGTAXBgNVBAoMEEFPIEthc3BlcnNreSBMYWIxOTA3 BgNVBAMMMEthc3BlcnNreSBXZWIgQW50aS1WaXJ1cyBDZXJ0aWZpY2F0aW9uIEF1 dGhvcml0eTCCASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEBANBmkV6jjd05 5FUcNYeZKJa03nWUCW4bsTb02fuJB4fR/J+1zUq7g8du91wPMjE8JahF38bxTBRC v2irNYaFCiUpNWD3fXxl3+rPTqqDzXwQ7jCN2Y3B64ABjPhPktkQ3KsM5RTqb+vT AJ+mfUroKQw4rrRMFDfMHM0uMfUMeZW2N0SsJ4/4+dpgk5S+ol6ZyeXKaJoNFdtI UBC+06WrKpBbQJWZgIbgeU+aywaQBKYzxy7XPgXIzuM+ZI6UPS6GivvIiRHNjzbC pMG5aMnUTojRkncOVYg8PYXBjTX3TqgmYGODt36HtFiARkevnszcPSJMWcFIbr/N gl471XGrPckCAwEAAaM1MDMwDwYDVR0TAQH/BAUwAwEB/zALBgNVHQ8EBAMCAgQw EwYDVR0lBAwwCgYIKwYBBQUHAwEwDQYJKoZIhvcNAQELBQADggEBALAM1z+Xh4kF mTDti49PrHPQPtI+lVNGUscaT8f3TZ7pTJmAa7uh/0jFNY+BkexikPNYJaCAxYY4 mXxgrs5EGLqNcUdKBOIxSz1FGtQywebf6gMLrVdjK1oAgNiEUgPfeI2feFxZQW7H 04bAmY/74km7baTVL8It/6p+AUhs/SWJsT7D+nCF1JI0VEx9P6/TQ2h9OMYKa8Fx QHEmrVozfyKrvjeeObEikhnkLxSwcQUzuwZd2bp2aSRi2KZY/2MPEZZBcrJL0Ql+ F2/eXUpw+lYAAFx1Rma6SOC4THc9cSfdfUweI8Dzv9QQTRKjUd/0XGEy0Kq+KMOa sSaLclIMJAU= -----END CERTIFICATE-----

Chosen solution

thanks for providing your details, it appears that kaspersky is meddling with encrypted connections in this particular case- please try to disable the scanning of secure connections (https://support.kaspersky.com/11550) or if that doesn't work either, try removing kaspersky totally.

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All Replies (2)

philipp
philipp
  • Moderator
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Chosen Solution

thanks for providing your details, it appears that kaspersky is meddling with encrypted connections in this particular case- please try to disable the scanning of secure connections (https://support.kaspersky.com/11550) or if that doesn't work either, try removing kaspersky totally.

hungangel83
hungangel83 Question owner
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thank you very much