Firefox tabs crash frequently
Never had this problem but recently I've had individual tabs crashing over and over, usually most of the way into loading. Running 58.0.2 on a MacBook Pro (2009) with OS X 10.11.6 with 8 gigs Ram. Graphics NVIDIA GeForce 9400M 256 MB.
I will have the same tab crash over and over and then I'll open it up in Safari and it will be fine. Here are some unsubmitted crash logs. I've been submitting most of them so this list isn't complete.
E566BBC0-2CC7-4735-94E1-346120E72DC5 3/4/18 4:28 PM F46E5D74-093F-4D8A-A7B7-22A7F1C71F10 3/4/18 4:24 PM 0FD53E1E-C05F-4112-97A1-FCE24820A532 3/4/18 3:01 PM 261321FC-E6EE-45E3-9F1E-C28DAF315089 3/4/18 2:59 PM 96793900-C995-4C78-95B6-9D8720436EDC 3/4/18 1:43 PM 5EEDED39-212D-4BDF-9F71-DA150FC6C43A 3/3/18 9:48 PM D6B02351-943F-4DB6-9635-C6865084356D 3/3/18 9:30 PM B522BD3F-8B01-4348-9C24-C5B24932A406 3/3/18 9:19 PM FFA82A88-B5A1-4EFF-95AE-B631EC5C8B7B 3/3/18 5:56 PM D2C41058-C0CA-47A2-8B93-F72293166AA5 3/3/18 3:04 PM 4BBE119B-C62B-4A6D-9073-C791FF95ED5B 3/3/18 2:59 PM
please advise! thanks.
All Replies (5)
hi, the unsubmitted report ids will only be stored on your machine and won't be helpful for troubleshooting. please provide a handful of ids from submitted reports. thank you
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Thanks to you both. Here are copies of the most recent submitted crash reports.
bp-c79feef2-9479-4d57-8690-acc361180309 3/8/18 10:17 PM bp-19d41ea5-5c03-4993-9005-072c11180309 3/8/18 10:16 PM bp-71dd3c2c-18f3-499a-9692-65b5d1180309 3/8/18 10:06 PM bp-59e10601-40ab-43e5-8cdc-ce8891180309 3/8/18 10:05 PM bp-c5b0d92c-02be-48cb-8719-d99030180309 3/8/18 10:02 PM bp-4629f17e-89cd-40db-af26-bbd811180305 3/4/18 7:33 PM bp-e78387cf-7b79-45a0-9c18-8541c1180305 3/4/18 4:28 PM bp-ad9d3b23-a7c8-4c20-91da-a2a421180304 3/4/18 2:55 PM bp-6d851dcc-4473-4413-b45b-dbb011180304 3/4/18 1:41 PM
There seems to a lot of errors for your Video Card Drivers : webgl2Renderer: WebGL creation failed: * WebGL 2 requires support for the following features: transform_feedback2 * Exhausted GL driver options.
FeatureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'OpenGL Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable', u'description': u'WebRender
One says disabled by user. Suggest a reinstall if at all possible.
Firefox Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS May want to see below solution as it may effect you also : https://support.mozilla.org/en-US/questions/1198652
Can you check the apple/mac forums for issues related to this please ?
Please let us know if this solved your issue or if need further assistance.
thanks for providing those crash ids. we have a fix for this type of crash that will be in the firefox 59 update (due to be released on tuesday) - or you could test it right now in the beta version: https://www.mozilla.org/firefox/channel/desktop/