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I can't save a webpage. I know to go to "Save Page As...", but it simply does not save to my computer, no matter what. What might be the problem?

Posted

I did not buy Firefox. Must I pay in order to obtain the Save option?

I did not buy Firefox. Must I pay in order to obtain the Save option?

Chosen solution

Firefox is totally free; no need to pay; the only benefit from donating is a warm feeling.

Does Firefox give an error message of any kind, or how far do you get in the process? Usually it would be:

After you select Save Page As, Firefox displays a dialog showing the current default folder, and you can:

  • Select a different folder
  • Modify the file name
  • Change between the different available save formats (e.g., complete page, HTML only)

Then clicking Save should save the page.

I notice when I try to save this page that the "Complete" format fails, but the HTML-only format works. Complete works on other sites. Maybe there is something odd about this page that is part of a larger pattern. Do you notice the problem on particular sites?

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0

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jscher2000
  • Top 10 Contributor
7935 solutions 64836 answers

Chosen Solution

Firefox is totally free; no need to pay; the only benefit from donating is a warm feeling.

Does Firefox give an error message of any kind, or how far do you get in the process? Usually it would be:

After you select Save Page As, Firefox displays a dialog showing the current default folder, and you can:

  • Select a different folder
  • Modify the file name
  • Change between the different available save formats (e.g., complete page, HTML only)

Then clicking Save should save the page.

I notice when I try to save this page that the "Complete" format fails, but the HTML-only format works. Complete works on other sites. Maybe there is something odd about this page that is part of a larger pattern. Do you notice the problem on particular sites?

Firefox is totally free; no need to pay; the only benefit from donating is a warm feeling. Does Firefox give an error message of any kind, or how far do you get in the process? Usually it would be: After you select Save Page As, Firefox displays a dialog showing the current default folder, and you can: * Select a different folder * Modify the file name * Change between the different available save formats (e.g., complete page, HTML only) Then clicking Save should save the page. I notice when I try to save ''this page'' that the "Complete" format fails, but the HTML-only format works. Complete works on other sites. Maybe there is something odd about this page that is part of a larger pattern. Do you notice the problem on particular sites?

Question owner

Thank you very much for your insight. I did not realize that I was saving under "Complete" and, that is why it was not saving (not sure why, but it doesn't). When I tried "HTML-only" it does save.

That solves my issue.

Thank you.

Thank you very much for your insight. I did not realize that I was saving under "Complete" and, that is why it was not saving (not sure why, but it doesn't). When I tried "HTML-only" it does save. That solves my issue. Thank you.
jscher2000
  • Top 10 Contributor
7935 solutions 64836 answers

Hopefully someone will figure it out in case you DO want to save the complete page (i.e., including images and other external files).

Hopefully someone will figure it out in case you DO want to save the complete page (i.e., including images and other external files).
jscher2000
  • Top 10 Contributor
7935 solutions 64836 answers

Turns out I can save this page COMPLETE if I shorten the file name (I lopped off about half). This may be because COMPLETE create a companion folder and there may be some length limit on folder names.

Turns out I can save this page COMPLETE if I shorten the file name (I lopped off about half). This may be because COMPLETE create a companion folder and there may be some length limit on folder names.
JAWE 0 solutions 3 answers

Location being saved to is D:\temp. D: is a physical drive not a mapped folder so this is the full path. D: does not appear under Map Network Drive.

OS is Win 10 Pro Ver 1709 Build 16299.309. Firefox is Esr 52.7.3 (32-BIT).

WebSite used was "http://www.thewindowsclub.com/how-to-restart-windows-explorer-easily-with-a-shortcut"

Failed when saved to to D:\Temp as Web Page, complete (*.htm, *,html) as

  "How to restart Windows File Explorer easily in Windows 10_8_7.htm" )

saved folder

    "How to restart Windows File Explorer easily in Windows 10_8_7_files".

Shorten name to remove " 10_8_7" and only save folder

      "How to restart Windows File Explorer easily in Windows_files"

Succeeded in saving file and subfolder when saved as

   "a" and
   "How to restart Windows File Explorer"

Retried full page name and succeeded. A similar situation occurred prior to this in that a page failed to save but repeated attempts worked after trying the page name and various shorted versions.

It does not look like a long file name issue. Retried with another site and failed on a directory with a long path. Tried with filename "a" and succeeded. Retried with site full name and succeeded.

Recommendations: Save it with HTML complete and check if both the file and folder are there. If not, use file name "a", check if both there. If they are then try full file name and if successful delete "a". If above fails try procedure in a in location with a short path name and move the file and folder to the location wanted.

Location being saved to is D:\temp. D: is a physical drive not a mapped folder so this is the full path. D: does not appear under Map Network Drive. OS is Win 10 Pro Ver 1709 Build 16299.309. Firefox is Esr 52.7.3 (32-BIT). WebSite used was "http://www.thewindowsclub.com/how-to-restart-windows-explorer-easily-with-a-shortcut" Failed when saved to to D:\Temp as Web Page, complete (*.htm, *,html) as "How to restart Windows File Explorer easily in Windows 10_8_7.htm" ) saved folder "How to restart Windows File Explorer easily in Windows 10_8_7_files". Shorten name to remove " 10_8_7" and only save folder "How to restart Windows File Explorer easily in Windows_files" Succeeded in saving file and subfolder when saved as "a" and "How to restart Windows File Explorer" Retried full page name and succeeded. A similar situation occurred prior to this in that a page failed to save but repeated attempts worked after trying the page name and various shorted versions. It does not look like a long file name issue. Retried with another site and failed on a directory with a long path. Tried with filename "a" and succeeded. Retried with site full name and succeeded. Recommendations: Save it with HTML complete and check if both the file and folder are there. If not, use file name "a", check if both there. If they are then try full file name and if successful delete "a". If above fails try procedure in a in location with a short path name and move the file and folder to the location wanted.
jscher2000
  • Top 10 Contributor
7935 solutions 64836 answers

Hi JAWE, what do you mean by "failed" --

JAWE said

Failed when saved to to D:\Temp as Web Page, complete (*.htm, *,html) as
"How to restart Windows File Explorer easily in Windows 10_8_7.htm" )
saved folder
"How to restart Windows File Explorer easily in Windows 10_8_7_files"
...
Recommendations:
  • Save it with HTML complete and check if both the file and folder are there. If not, use file name "a", check if both there. If they are then try full file name and if successful delete "a".
  • If above fails try procedure in a in location with a short path name and move the file and folder to the location wanted.

-- does Firefox show an error message, or is the folder incomplete or... what went wrong from your perspective?

Inconsistent problems are the most difficult to troubleshoot. Without a pattern, or clear steps to reproduce, it may not be possible to find the source of the problem.

Possibly the problem you encountered was related to an abundance of content that needs to be saved in the folder? Here's a sample page with a ridiculously long title, but it hardly has any content, so it should be saved easily: https://www.jeffersonscher.com/temp/trysavingme.html

Hi JAWE, what do you mean by "failed" -- ''JAWE [[#answer-1099291|said]]'' <blockquote>Failed when saved to to D:\Temp as Web Page, complete (*.htm, *,html) as<br> "How to restart Windows File Explorer easily in Windows 10_8_7.htm" )<br> saved folder<br> "How to restart Windows File Explorer easily in Windows 10_8_7_files" <br>...<br> Recommendations: * Save it with HTML complete and check if both the file and folder are there. If not, use file name "a", check if both there. If they are then try full file name and if successful delete "a". * If above fails try procedure in a in location with a short path name and move the file and folder to the location wanted. </blockquote> -- does Firefox show an error message, or is the folder incomplete or... what went wrong from your perspective? Inconsistent problems are the most difficult to troubleshoot. Without a pattern, or clear steps to reproduce, it may not be possible to find the source of the problem. Possibly the problem you encountered was related to an abundance of content that needs to be saved in the folder? Here's a sample page with a ridiculously long title, but it hardly has any content, so it should be saved easily: https://www.jeffersonscher.com/temp/trysavingme.html

Question owner

The solution was to save as html only. To save as web page complete does not work. But that is OK. I just need the html stuff anyway.

Someone else told me this answer. But thanks for at least responding.

The solution was to save as html only. To save as web page complete does not work. But that is OK. I just need the html stuff anyway. Someone else told me this answer. But thanks for at least responding.

Question owner

No, it did not show any error message. It acted like it was saving. In fact, I had done this for probably 100 different web pages over a few months time before realizing that none of them ever got saved.

But saving as html only solves my problem.

Thank you for your help.

No, it did not show any error message. It acted like it was saving. In fact, I had done this for probably 100 different web pages over a few months time before realizing that none of them ever got saved. But saving as html only solves my problem. Thank you for your help.
JAWE 0 solutions 3 answers

What do you mean by "failed" ?: It did not save the HTML source page but did save the folder with of files associated with the page (content folder). How to restart … 10_8_7.htm source page was not saved but How to … 10_8_7_files folder and files was saved.

Does Firefox show an error message? Firefox did not show an error message

Is the folder incomplete? The folder had files in it but was not check for completeness.

What went wrong from your perspective? It did not save the web page HTML source file to reference the files in the content subfolder.

The details were given to see if others could detect a pattern.

The content folder for the Web page had 40 files and 7 folders.

“trysavingme.html” Short path: D:\Temp Saving your test page, 2 previous failed pages and 3 other all succeeded.

Long Path: D:\Users\Dad\Documents\Mine\!Files\Home\Computer\Win 10\FireFox Save Pages\Test Page Saved with no failure. The failure could not be duplicated.

Note: First attempt loaded "trysavingme" test page from email but when trying to save got a secure connection failed. Loaded from link in word document was OK. No save was tried. 2nd attempt loaded page from email. Saved as HTML complete. Both source file “File Name Using Page Title That Is Unnecessarily Long And Has_Two_Underscores.htm” and content folder named as “File Name Using Page Title That Is Unnecessarily Long And Has_Two_Underscores_Files” saved. Folder content was 1 file 123.png. No Failure (file and folder saved).

Loaded and save 2 previous web pages that were failing and 3 others. All saved successfully.

What do you mean by "failed" ?: It did not save the HTML source page but did save the folder with of files associated with the page (content folder). How to restart … 10_8_7.htm source page was not saved but How to … 10_8_7_files folder and files was saved. Does Firefox show an error message? Firefox did not show an error message Is the folder incomplete? The folder had files in it but was not check for completeness. What went wrong from your perspective? It did not save the web page HTML source file to reference the files in the content subfolder. The details were given to see if others could detect a pattern. The content folder for the Web page had 40 files and 7 folders. “trysavingme.html” Short path: D:\Temp Saving your test page, 2 previous failed pages and 3 other all succeeded. Long Path: D:\Users\Dad\Documents\Mine\!Files\Home\Computer\Win 10\FireFox Save Pages\Test Page Saved with no failure. The failure could not be duplicated. Note: First attempt loaded "trysavingme" test page from email but when trying to save got a secure connection failed. Loaded from link in word document was OK. No save was tried. 2nd attempt loaded page from email. Saved as HTML complete. Both source file “File Name Using Page Title That Is Unnecessarily Long And Has_Two_Underscores.htm” and content folder named as “File Name Using Page Title That Is Unnecessarily Long And Has_Two_Underscores_Files” saved. Folder content was 1 file 123.png. No Failure (file and folder saved). Loaded and save 2 previous web pages that were failing and 3 others. All saved successfully.
JAWE 0 solutions 3 answers

The symptom is that in certain cases the web page source file is not created and saved but the content folder is created and saved. When the source file is not created, the content folder is incomplete. This a failed save. Pictures from web sites are often needed. Using “Web Page, HTML only” as a solution does not save pictures in all cases so it has limited value.

Below is a summary and additional information is available to better detail the summary below. A session is a computer restart and running FireFox ESD without exiting. 1. In a given session for a specific web site, saving the web site was limited to a maximum total length for the Folder Path + Filename. The longer the folder path, the shorter the filename had to be. 2. When the Folder Path + Filename exceeded the maximum total length found to give a successful save of the web page, the content folder saved incompletely. As the filename became longer, the number of files in the content folder became less in steps until there were no files. After that, the folders in the content folder became less until they were no folders. Eventually a file name length was reached where nothing (no files or folders) were saved. There were no warnings at any point. 3. In a given session when saving two different web sites, they did not have the same maximum total length for the Folder Path + Filename. The web site that had the larger maximum total length also had the smallest length name files in the content folder. The web site that had the shorter maximum total length had files with names of greater lengths in the content folder. This difference in maximum total lengths between sites might be resolved to be consistent if the maximum total length is not just Path + Filename but is something like Path + Filename + Largest file name in the content folder. This length might be closer to the usually allowed limit of around 255. This will be investigates as time allows. 4. Comparing different sessions, the maximum total length of Path + Filename was not consistent. This is inconsistent behavior and was the reason for defining and comparing information in a session. 5. The extension chosen by FireFox to save the Web Pages complete for the sites in Vista was .htm compared to .html for Win 10 with FireFox ESR. Over years of use, this symptom did not occur to any obvious extent in Vista. It is not clear why the two versions of FireFox would default to different extensions to save the same site. These Firefox versions are on the same machine but like the OS’s are on two separate physical drives accessed using a multiboot startup menu.

Addressing jscher2000’s question more completely: What went wrong from your perspective? The symptom was a failure to save the source file. My amateur speculation as to the cause is a string variable of too short a dimension or a string variable that was dimensioned and expected to be used for only a filename but being used to contain path + filename.

The symptom is that in certain cases the web page source file is not created and saved but the content folder is created and saved. When the source file is not created, the content folder is incomplete. This a failed save. Pictures from web sites are often needed. Using “Web Page, HTML only” as a solution does not save pictures in all cases so it has limited value. Below is a summary and additional information is available to better detail the summary below. A session is a computer restart and running FireFox ESD without exiting. 1. In a given session for a specific web site, saving the web site was limited to a maximum total length for the Folder Path + Filename. The longer the folder path, the shorter the filename had to be. 2. When the Folder Path + Filename exceeded the maximum total length found to give a successful save of the web page, the content folder saved incompletely. As the filename became longer, the number of files in the content folder became less in steps until there were no files. After that, the folders in the content folder became less until they were no folders. Eventually a file name length was reached where nothing (no files or folders) were saved. There were no warnings at any point. 3. In a given session when saving two different web sites, they did not have the same maximum total length for the Folder Path + Filename. The web site that had the larger maximum total length also had the smallest length name files in the content folder. The web site that had the shorter maximum total length had files with names of greater lengths in the content folder. This difference in maximum total lengths between sites might be resolved to be consistent if the maximum total length is not just Path + Filename but is something like Path + Filename + Largest file name in the content folder. This length might be closer to the usually allowed limit of around 255. This will be investigates as time allows. 4. Comparing different sessions, the maximum total length of Path + Filename was not consistent. This is inconsistent behavior and was the reason for defining and comparing information in a session. 5. The extension chosen by FireFox to save the Web Pages complete for the sites in Vista was .htm compared to .html for Win 10 with FireFox ESR. Over years of use, this symptom did not occur to any obvious extent in Vista. It is not clear why the two versions of FireFox would default to different extensions to save the same site. These Firefox versions are on the same machine but like the OS’s are on two separate physical drives accessed using a multiboot startup menu. Addressing jscher2000’s question more completely: What went wrong from your perspective? The symptom was a failure to save the source file. My amateur speculation as to the cause is a string variable of too short a dimension or a string variable that was dimensioned and expected to be used for only a filename but being used to contain path + filename.
jscher2000
  • Top 10 Contributor
7935 solutions 64836 answers

Hi JAWE, thank you for the additional details. I may need to test on a Windows 10 system. Also, Firefox 52 ESR isn't going to get any more bug fixes other than critical security bugs. (Firefox 60 ESR, based on Firefox 60, is just around the corner.)

Hi JAWE, thank you for the additional details. I may need to test on a Windows 10 system. Also, Firefox 52 ESR isn't going to get any more bug fixes other than critical security bugs. (Firefox 60 ESR, based on Firefox 60, is just around the corner.)