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Firefox is continually crashing and freezing; listed solutions do not work; cannot uninstall.

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  • Last reply by Shadow110

BobSchmidt
BobSchmidt
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Evidently I had an "update" today and at first it was working, but incredibly sluggishly - several seconds between screens. Then it started randomly freezing and crashing. I tried various ways to uninstall the program, but nothing happens. I have refreshed and rebooted, without effect. I tried downloading Firefox again - nothing. None of the suggested "fixes" do anything. Sometimes I have to use the Windows task manager to close the program, sometimes not. Sometimes I get a "Firefox has stopped working" error message, sometimes not. As far as I can tell, the rest of the programs on my computer are functioning normally. Please help! (I will be off line for about the next ten hours.)

Incidentally, when I clicked on the "automatically add" troubleshooting information button on this "ask your question" page, the page crashed.

Evidently I had an "update" today and at first it was working, but incredibly sluggishly - several seconds between screens. Then it started randomly freezing and crashing. I tried various ways to uninstall the program, but nothing happens. I have refreshed and rebooted, without effect. I tried downloading Firefox again - nothing. None of the suggested "fixes" do anything. Sometimes I have to use the Windows task manager to close the program, sometimes not. Sometimes I get a "Firefox has stopped working" error message, sometimes not. As far as I can tell, the rest of the programs on my computer are functioning normally. Please help! (I will be off line for about the next ten hours.) Incidentally, when I clicked on the "automatically add" troubleshooting information button on this "ask your question" page, the page crashed.

All Replies (1)

Shadow110
Shadow110
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Go to the Firefox 3 Bar Menu --> Help ? --> Troubleshooting Information Page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check the setting to Prevent Accessibility Services from accessing your browser. Restart Firefox

Please let us know if this solved your issue or if need further assistance.