Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Now getting "login failed" message more frequently, suggestions?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Matt

Enzoenzo
Enzoenzo
more options

Just updated to Thunderbird 52.5.0 (32bit) Win 7. Same as older versions.

Have had Thunderbird for years without problems. No changes to account. About 6-12 months ago started getting "Login failed" message,

"login to server imap.earthlink.net failed" 

Retry  -   enter new password  -   cancel

At first selecting "Retry" would work, now only get the same message over and over. Have 2 other email accounts, - all beginning to act the same. Have Authentification method "Password transmitted insecurely" on 1 and "encrypted password" on the other 2. Tried changing one to the other without difference

Need simple answers, not well versed in this.

Suggestions? Thank you.

Just updated to Thunderbird 52.5.0 (32bit) Win 7. Same as older versions. Have had Thunderbird for years without problems. No changes to account. About 6-12 months ago started getting "Login failed" message, "login to server imap.earthlink.net failed" Retry - enter new password - cancel At first selecting "Retry" would work, now only get the same message over and over. Have 2 other email accounts, - all beginning to act the same. Have Authentification method "Password transmitted insecurely" on 1 and "encrypted password" on the other 2. Tried changing one to the other without difference Need simple answers, not well versed in this. Suggestions? Thank you.

All Replies (2)

user01229325
user01229325
more options

Stop guessing and get current server setting from your provider. Maybe they made changes that you need to update.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Earthlink provider server setting here. https://support.earthlink.net/articles/email/imap-email.php

Perhaps to provide some clarity you might add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version? Do you continue to have problems if you disable email scanning in the anti virus product?