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Message filters - no available folders

  • 2 replies
  • 2 have this problem
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  • Last reply by Peterworks

Peterworks
Peterworks
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I am using Thunderbird ver 52.4 on Windows 7 sp1. Not sure how long ago it happened but I cannot now add or edit filters. I have attached a screenshot of the initial filter screen and an example of one of my filters. I have managed to alter one of the filters by manually editing the msgFilterRules.dat file. Any ideas please ?

I am using Thunderbird ver 52.4 on Windows 7 sp1. Not sure how long ago it happened but I cannot now add or edit filters. I have attached a screenshot of the initial filter screen and an example of one of my filters. I have managed to alter one of the filters by manually editing the msgFilterRules.dat file. Any ideas please ?
Attached screenshots

All Replies (2)

Peterworks
Peterworks Question owner
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I have found the following in the error console which could be relevant:

Discovering folders for account failed with exception: [Exception... "Component returned failure code: 0x80550016 [nsIMsgFolder.subFolders]" nsresult: "0x80550016 (<unknown>)" location: "JS frame :: resource:///modules/MailUtils.js :: MailUtils_discoverFolders :: line 36" data: no]

Perhaps a reinstall of Thunderbird will correct this ?

Peterworks
Peterworks Question owner
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I fixed this by uninstalling Thunderbird and removing any remnants of it in both folders and registry. A reinstall has sorted it...