X
Tap here to go to the mobile version of the site.

Support Forum

Any videos played on the latest version of Firefox have some colours stretched out whilst others stay where they should be?

Posted

Hi, A bit of a difficult thing to describe, but the attached screen shot should clear it up. Any videos (Youtube, facebook etc.) played on the latest version of Firefox (installed the new update yesterday) have some colours stretched out whilst others stay where they should be. Strangely when I tried to screen shot the video using firefox the image came up normal, however the computer screenshotted one shows it as it actually is.

Any help appreciated.

Thanks.

Hi, A bit of a difficult thing to describe, but the attached screen shot should clear it up. Any videos (Youtube, facebook etc.) played on the latest version of Firefox (installed the new update yesterday) have some colours stretched out whilst others stay where they should be. Strangely when I tried to screen shot the video using firefox the image came up normal, however the computer screenshotted one shows it as it actually is. Any help appreciated. Thanks.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5282 solutions 23335 answers

Helpful Reply

hi, we are currently aware about this on some windows 8 configurations with amd graphics cards and older drivers. please see if there's a more recent graphics driver available for your system at https://support.amd.com/en-us/download and if installing that already solves the playback issue.

otherwise you can do the following to work around the problem: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.use-nv12-format. double-click it and change its value to false.

hi, we are currently aware about this on some windows 8 configurations with amd graphics cards and older drivers. please see if there's a more recent graphics driver available for your system at https://support.amd.com/en-us/download and if installing that already solves the playback issue. otherwise you can do the following to work around the problem: enter '''about:config''' into the firefox address bar (confirm the info message in case it shows up) & search for the preference named '''media.windows-media-foundation.use-nv12-format'''. double-click it and change its value to '''false'''.