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Firefox 57 window shrinks to zero after start, programm stay activ, window - closed, reinstalaltion don't help

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  • Last reply by vesper

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The problen arose during second start after upgrade to Firefox 57. Firefox window shrinks quickly gradually to zero after start, programm stay activ, window - closed, usage - impossible. Start in safe mode - didn't help. Antiviral scanning with Eset NOD32 didn't help. Deinstallation/reinstallation of Firefox didn't help. WIndows 10, 64-bit.

The problen arose during second start after upgrade to Firefox 57. Firefox window shrinks quickly gradually to zero after start, programm stay activ, window - closed, usage - impossible. Start in safe mode - didn't help. Antiviral scanning with Eset NOD32 didn't help. Deinstallation/reinstallation of Firefox didn't help. WIndows 10, 64-bit.

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Hey there!

Sorry to hear you're running into problems.

Can you try this solution: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings ?

Just click the blue button on the page and follow the instructions.