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Firefox crashes

Posted

Suddenly while working within my Firefox browser, it crashed. When I went to re-launch Firefox the crash report window (pictured should be attached) popped up and when I go to restart by clicking restart another window of the same pops up. It's a repeated cycle and I cannot even launch Firefox in safe mode. Please help!!


Crash ID: bp-049c94df-65a9-431b-acac-279821170912

Suddenly while working within my Firefox browser, it crashed. When I went to re-launch Firefox the crash report window (pictured should be attached) popped up and when I go to restart by clicking restart another window of the same pops up. It's a repeated cycle and I cannot even launch Firefox in safe mode. Please help!! Crash ID: bp-049c94df-65a9-431b-acac-279821170912

Chosen solution

The current Firefox has been having problems with graphics drivers and protection programs.


Update Malwarebytes and Webroot. If the problem continues, disable them.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.79 Safari/537.36 Edge/14.14393

More Information

FredMcD
  • Top 10 Contributor
4271 solutions 59904 answers

Product Firefox Release Channel release Version 55.0.3 Build ID 20170824053622 OS Windows 10 OS Version 10.0.14393

bp-049c94df-65a9-431b-acac-279821170912 Signature: PR_Read | ProcessUpdates

msgHook.dll = MsgHook = Portrait Displays

mbae.dll = Malwarebytes Anti-Exploit

WRusr.dll = Webroot SecureAnywhere

This is for Sumo's Related Bugs 1205987 REOPENED --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app

Product Firefox Release Channel release Version 55.0.3 Build ID 20170824053622 OS Windows 10 OS Version 10.0.14393 bp-049c94df-65a9-431b-acac-279821170912 Signature: PR_Read | ProcessUpdates msgHook.dll = MsgHook = Portrait Displays mbae.dll = Malwarebytes Anti-Exploit WRusr.dll = Webroot SecureAnywhere This is for Sumo's Related Bugs 1205987 REOPENED --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app
FredMcD
  • Top 10 Contributor
4271 solutions 59904 answers

Chosen Solution

The current Firefox has been having problems with graphics drivers and protection programs.


Update Malwarebytes and Webroot. If the problem continues, disable them.

The current Firefox has been having problems with graphics drivers and protection programs. ------------------ Update Malwarebytes and Webroot. If the problem continues, disable them.