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Firefox crashes

  • 2 replies
  • 6 have this problem
  • 7 views
  • Last reply by FredMcD

Peachette128
Peachette128
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Suddenly while working within my Firefox browser, it crashed. When I went to re-launch Firefox the crash report window (pictured should be attached) popped up and when I go to restart by clicking restart another window of the same pops up. It's a repeated cycle and I cannot even launch Firefox in safe mode. Please help!!


Crash ID: bp-049c94df-65a9-431b-acac-279821170912

Suddenly while working within my Firefox browser, it crashed. When I went to re-launch Firefox the crash report window (pictured should be attached) popped up and when I go to restart by clicking restart another window of the same pops up. It's a repeated cycle and I cannot even launch Firefox in safe mode. Please help!! Crash ID: bp-049c94df-65a9-431b-acac-279821170912

Chosen solution

The current Firefox has been having problems with graphics drivers and protection programs.

Update Malwarebytes and Webroot. If the problem continues, disable them.

Read this answer in context 👍 0

All Replies (2)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 55.0.3 Build ID 20170824053622 OS Windows 10 OS Version 10.0.14393

bp-049c94df-65a9-431b-acac-279821170912 Signature: PR_Read | ProcessUpdates

msgHook.dll = MsgHook = Portrait Displays

mbae.dll = Malwarebytes Anti-Exploit

WRusr.dll = Webroot SecureAnywhere

This is for Sumo's Related Bugs 1205987 REOPENED --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app

FredMcD
FredMcD
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Chosen Solution

The current Firefox has been having problems with graphics drivers and protection programs.

Update Malwarebytes and Webroot. If the problem continues, disable them.