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computer freezes after latest firefox update

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  • 6 have this problem
  • Last reply by Seburo

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I updated Firefox on Linux Mint 18.1 to latest version this morning. (I can't tell you what latest Firefox version number is, because:) Firefox opens and after about 45 seconds the computer freezes completely, with me doing nothing. If I actually try to log in to Firefox or do anything else, the freeze takes about 5 seconds. I have to do a hard reboot. I've never had this trouble before, and other browsers (Chromium, Opera) work normally. Any suggestions?

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)


Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.