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How do I recover saved logins and passwords?

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  • 4 have this problem
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  • Last reply by cor-el

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When I clicked on the Saved Logins under the security tab in Preferences, the page was blank. How do I recover my saved logins?

When I clicked on the Saved Logins under the security tab in Preferences, the page was blank. How do I recover my saved logins?

All Replies (2)

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What about the rest of your profile? Is the other data still there?

Did you have any problems of late? Perform a reset/refresh of the browser? Create a new profile?

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Try to rename/remove the secmode.db file in the Firefox profile folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

You would need a backup copy of logins.json and key3.db to restore the usernames and passwords.