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Mail from one particular sender suddenly is not coming thru - all other mail is incoming. Any ideas?

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I have no filters installed to my knowledge. Spam folder is empty, too. This sender is in Europe and we usually email very frequently. The sender does not receive any error messages - on their end it looks totally normal. Stumped!

I have no filters installed to my knowledge. Spam folder is empty, too. This sender is in Europe and we usually email very frequently. The sender does not receive any error messages - on their end it looks totally normal. Stumped!

Chosen solution

Thunderbird downloads messages that actually make it into the Inbox on your providers server. If you log into your account at the server do you see the message? If not ask your provider where your email is going.

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Chosen Solution

Thunderbird downloads messages that actually make it into the Inbox on your providers server. If you log into your account at the server do you see the message? If not ask your provider where your email is going.