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I keep getting "not responsive" at least 60% of time

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by christ1

gjmfim99
gjmfim99
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At least 60% of the time when I try to open a message or read a message, I get a "not responsive" report. How do I eliminate this response.

At least 60% of the time when I try to open a message or read a message, I get a "not responsive" report. How do I eliminate this response.

All Replies (4)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

gjmfim99
gjmfim99 Question owner
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Kaspersky Internet Security 2017. My Malware Protection is Malwarebytes

user1121639
user1121639
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Since you are using Windows 10, the problem could be caused by Windows Search.

In Thunderbird: Thunderbird Menu: Options: Advanced section: General tab (If you cannot see the Thunderbird menu, press the Alt key or F10 key on your keyboard to show the menu)

See my screenshot.

Uncheck "Allow Windows Search to search messages"

Quit Thunderbird. Restart Thunderbird.

christ1
christ1
  • Top 25 Contributor
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Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?