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messages not all downloading into inbox

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by warinda

warinda
warinda
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the green bar at the bottom of screen of inbox lights up fully for a moment then goes to quarter or less, and message on left of bottom of screen momentarily shows "downloading header of 1 of 3 messages", then goes blank. some messages do come in.

the green bar at the bottom of screen of inbox lights up fully for a moment then goes to quarter or less, and message on left of bottom of screen momentarily shows "downloading header of 1 of 3 messages", then goes blank. some messages do come in.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.

warinda
warinda Question owner
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Thanks Matt The problem was caused by two malformatted messages. They have now been marked as read, so problem has gone away. Thanks for your efforts Bill