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Why I cannot select any item in Sync?

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dupe of https://support.mozilla.org/en-US/questions/1143735


I had to reinstall my computer completely. I installed latest Firefox 49.0.1 and I wanted to use Sync to restore my previous settings. I Signed In successfully, but I cannot select any item (checkbox) under "Sync across all devices". When I try to select some item, it becomes grey (like disabled). So Sync doesn't work, because anything is selected for synchronization. What can I do to fix it?

''dupe of https://support.mozilla.org/en-US/questions/1143735'' I had to reinstall my computer completely. I installed latest Firefox 49.0.1 and I wanted to use Sync to restore my previous settings. I Signed In successfully, but I cannot select any item (checkbox) under "Sync across all devices". When I try to select some item, it becomes grey (like disabled). So Sync doesn't work, because anything is selected for synchronization. What can I do to fix it?

Modified by the-edmeister