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Unchecking items in junk mail folder causes them to disappear completely

  • 2 replies
  • 2 have this problem
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  • Last reply by JKohl

JKohl
JKohl
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I have Thunderbird running in IMAP, and I have recently noticed a big issue...if something goes to junk mail, and I find it there and I "uncheck" the junk icon to send it back to the inbox...it will disappear with no trace. Won't go back to the inbox, won't be in the junk folder, it just disappears. Not cool.

I have Thunderbird running in IMAP, and I have recently noticed a big issue...if something goes to junk mail, and I find it there and I "uncheck" the junk icon to send it back to the inbox...it will disappear with no trace. Won't go back to the inbox, won't be in the junk folder, it just disappears. Not cool.

All Replies (2)

Wayne Mery
Wayne Mery
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who is your mail provider? (the part to the right of @ in your email address)

Perhaps related to https://bugzilla.mozilla.org/show_bug.cgi?id=1235913

JKohl
JKohl Question owner
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Please note, my skill level with email/computers/internet is expert.

I use a single host provider, bluehost.com, but I have multiple different accounts with them, which is where the IMAP use for Thunderbird comes in. I am not aware of how long it has been doing this, I swapped to IMAP fairly recently (some time this year). I had noticed the possible disappearance of emails earlier but was recently able to confirm it.

Some emails have exhibited the correct behavior: uncheck the spam icon and they automatically move from the spam folder back to the proper inbox. I currently am not aware of why some have and why some have not. For example, two emails were sent from the same source and ended up in the spam folder, after unchecking the icon one went back to the proper inbox, the other went missing.

So these are just automatic junk filters, they were not pulled out with a specific rule. However, there is another issue that may have an impact on this, and that is the automatic spam filter occasionally marks known good addresses as spam and deposits them in the spam folder (thus necessitating me to attempt to extract it).