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I get a message from Firefox sayin it had a problem and crahsed

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  • 1 has this problem
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  • Last reply by philipp

keithparker
keithparker
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I keep getting a message when I try to opentmy account. It says Mozilla crash reporter. Firefox had a problem and crashed 

ut I cannot get rid of this message
I keep getting a message when I try to opentmy account. It says Mozilla crash reporter. Firefox had a problem and crashed ut I cannot get rid of this message

Chosen solution

hi keithparker, we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/

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philipp
philipp
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Chosen Solution

hi keithparker, we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/