X
Tap here to go to the mobile version of the site.
Scheduled maintenance: Wednesday, April 1, between 3:30pm and 5:30pm UTC. This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn’t solve your issue and you want to ask a question, we have our support community waiting to help you at @firefox on Twitter

Support Forum

plug-in container.exe keeps crashing firefox - what now?

Posted

Here's the list of recent crash reports -

35ee01fb-677d-44e1-9d81-a0369213e150 7/22/2016 12:05 PM bp-30eaaf39-abb5-4efd-b0d9-bcb562160719 7/19/2016 4:49 PM ecc7ce3b-6236-46fb-a49a-39458629ea35 7/19/2016 4:48 PM bp-6a00c699-b5c7-41bb-b273-087d82160719 7/19/2016 1:30 PM bp-205d2c28-5907-4d16-bd42-f47bb2160719 7/19/2016 1:27 PM 69e7778f-0976-487f-b9c7-28e6ce4c0609 7/17/2016 9:35 PM bp-168bfe19-1eea-40ae-947a-47cf02160717 7/17/2016 1:39 PM bp-0283c446-4fe4-48e0-874b-3b16c2160717 7/17/2016 1:39 PM bp-8c5a5b49-2a93-4e0d-918d-016162160717 7/17/2016 12:33 PM bp-5df075a8-34b0-4dd1-9159-dba822160717 7/17/2016 11:55 AM bp-489f3f5e-a5d8-4416-b1b6-5f79f2160717 7/17/2016 11:42 AM bp-2fe22a83-fd20-4a95-afb1-9503f2160717 7/17/2016 11:37 AM

Here's the list of recent crash reports - 35ee01fb-677d-44e1-9d81-a0369213e150 7/22/2016 12:05 PM bp-30eaaf39-abb5-4efd-b0d9-bcb562160719 7/19/2016 4:49 PM ecc7ce3b-6236-46fb-a49a-39458629ea35 7/19/2016 4:48 PM bp-6a00c699-b5c7-41bb-b273-087d82160719 7/19/2016 1:30 PM bp-205d2c28-5907-4d16-bd42-f47bb2160719 7/19/2016 1:27 PM 69e7778f-0976-487f-b9c7-28e6ce4c0609 7/17/2016 9:35 PM bp-168bfe19-1eea-40ae-947a-47cf02160717 7/17/2016 1:39 PM bp-0283c446-4fe4-48e0-874b-3b16c2160717 7/17/2016 1:39 PM bp-8c5a5b49-2a93-4e0d-918d-016162160717 7/17/2016 12:33 PM bp-5df075a8-34b0-4dd1-9159-dba822160717 7/17/2016 11:55 AM bp-489f3f5e-a5d8-4416-b1b6-5f79f2160717 7/17/2016 11:42 AM bp-2fe22a83-fd20-4a95-afb1-9503f2160717 7/17/2016 11:37 AM

Additional System Details

Installed Plug-ins

  • Provides additional functionality on Facebook. See our web site for details.
  • Google Update
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Nitro PDF plugin for Firefox and Chrome
  • Allows browsing on RealArcade sites with Mozilla browsers.
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:47.0) Gecko/20100101 Firefox/47.0

More Information

Question owner

This started happening after I installed WinXP Service Pack 3 and updated to latest version of Firefox. Does anyone monitor this forum and advise what can be done? Should I uninstall Firefox and install an older version? I've scanned with AVG, Avira, and Malwarebytes; found nothing.

This started happening after I installed WinXP Service Pack 3 and updated to latest version of Firefox. Does anyone monitor this forum and advise what can be done? Should I uninstall Firefox and install an older version? I've scanned with AVG, Avira, and Malwarebytes; found nothing.
FredMcD
  • Top 10 Contributor
4390 solutions 61618 answers

bp-30eaaf39-abb5-4efd-b0d9-bcb562160719 bp-6a00c699-b5c7-41bb-b273-087d82160719

Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER

This is for Sumo's Related Bugs 1255050 RESOLVED FIXED Android OMX plugin used on Jelly Bean and up

1245570 ASSIGNED --- crash in EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER

1113145 NEW --- FF don't try to download a +5GB .out file from a ftp and instead tries to load the file to display it and then crash

945328 RESOLVED WORKSFORME Firefox 25.0.1 Crash Report [@ EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER ], WinDbg logs

837835 RESOLVED INCOMPLETE increase in crashes with EMPTY dumps in Firefox 19 and 20 cycles

711568 RESOLVED WONTFIX Crash [@ EMPTY: no crashing thread identified; corrupt dump ] & [ERROR_NO_MINIDUMP_HEADER] (unactionable)

++++++++++++++++ Note: Above Crash Reports Incompleate +++++++++++++++++

bp-30eaaf39-abb5-4efd-b0d9-bcb562160719 bp-6a00c699-b5c7-41bb-b273-087d82160719 Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER This is for Sumo's Related Bugs 1255050 RESOLVED FIXED Android OMX plugin used on Jelly Bean and up 1245570 ASSIGNED --- crash in EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER 1113145 NEW --- FF don't try to download a +5GB .out file from a ftp and instead tries to load the file to display it and then crash 945328 RESOLVED WORKSFORME Firefox 25.0.1 Crash Report [@ EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER ], WinDbg logs 837835 RESOLVED INCOMPLETE increase in crashes with EMPTY dumps in Firefox 19 and 20 cycles 711568 RESOLVED WONTFIX Crash [@ EMPTY: no crashing thread identified; corrupt dump ] & [ERROR_NO_MINIDUMP_HEADER] (unactionable) ++++++++++++++++ Note: Above Crash Reports Incompleate +++++++++++++++++

Modified by FredMcD

FredMcD
  • Top 10 Contributor
4390 solutions 61618 answers

bp-205d2c28-5907-4d16-bd42-f47bb2160719

Signature: OOM | small

Total Virtual Memory 2,147,352,576 bytes (2 GB) Available Virtual Memory 1,651,761,152 bytes (1.54 GB) System Memory Use Percentage 91 Available Page File 6,770,688 bytes (6.46 MB) Available Physical Memory 94,720,000 bytes (90.33 MB) OOM Allocation Size 176 bytes

Attention Sumo's there are 30 related bug reports.

rooksbas.DLL = Windows

RapportGP.dll = Rapport@ Trusteer Ltd

RapportUtil.dll = Rapport

aswJsFlt.dll = avast!

aavm4h.dll = avast!


Update / disable avast! and Rapport

Note: More then one anti-virus running can cause issues.


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

bp-205d2c28-5907-4d16-bd42-f47bb2160719 Signature: OOM | small Total Virtual Memory 2,147,352,576 bytes (2 GB) Available Virtual Memory 1,651,761,152 bytes (1.54 GB) System Memory Use Percentage '''91''' Available Page File 6,770,688 bytes (6.46 MB) Available Physical Memory 94,720,000 bytes (90.33 MB) OOM Allocation Size 176 bytes Attention Sumo's there are 30 related bug reports. rooksbas.DLL = Windows RapportGP.dll = Rapport@ Trusteer Ltd RapportUtil.dll = Rapport aswJsFlt.dll = avast! aavm4h.dll = avast! --------------- Update / disable '''avast!''' and '''Rapport''' Note: More then one anti-virus running can cause issues. --------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

Thanks! I've disabled or removed (not sure which) Trusteer but can't find a disable command for Avast. Do I need to uninstall it?

Thanks! I've disabled or removed (not sure which) Trusteer but can't find a disable command for Avast. Do I need to uninstall it?
the-edmeister
  • Top 25 Contributor
  • Moderator
5433 solutions 40564 answers

Yes, getting rid of Avast is advised.

To replace it, I recommend AVG Free Edition for people who are still using WinXP. I have it on an old PC in the TV room for my 90 yo mother to use.

Yes, getting rid of Avast is advised. To replace it, I recommend '''AVG Free Edition''' for people who are still using WinXP. I have it on an old PC in the TV room for my 90 yo mother to use.