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Firefox crashes

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Fresh install of Firefox. Firefox crashes immediately on start as well as in safe mode. Tried Refreshing Firefox but get the same immediate crashing. Crash ID: bp-08200358-dc22-4e36-b8a0-ee4e12160623 Crash ID: bp-baefe8d2-5dbe-42fb-8e2a-df2542160623 Crash ID: bp-aa491702-1f59-48b8-b3c6-5678a2160623 Crash ID: bp-248fa78e-b622-4934-85de-5b3cd2160623 AdapterDeviceID: 0x0a16 AdapterDriverVersion: 9.18.10.3257 AdapterSubsysID: 05de1028 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:47.0,e10srollout%40mozilla.org:1.0,firefox%40getpocket.com:1.0.2,loop%40mozilla.org:1.3.2 AvailablePageFile: 13691498496 AvailablePhysicalMemory: 5487276032 AvailableVirtualMemory: 3778019328 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 49348608 BreakpadReserveSize: 67108864 BuildID: 20160604131506 CrashTime: 1466703654 E10SCohort: unsupportedChannel EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1466702598 Notes: FP(D000-L100000-W00000000-T0000) AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 05de1028, AdapterDriverVersion: 9.18.10.3257 D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 463 StartupTime: 1466703647 SystemMemoryUsePercentage: 35 TelemetryEnvironment: 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MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f
Fresh install of Firefox. Firefox crashes immediately on start as well as in safe mode. Tried Refreshing Firefox but get the same immediate crashing. Crash ID: bp-08200358-dc22-4e36-b8a0-ee4e12160623 Crash ID: bp-baefe8d2-5dbe-42fb-8e2a-df2542160623 Crash ID: bp-aa491702-1f59-48b8-b3c6-5678a2160623 Crash ID: bp-248fa78e-b622-4934-85de-5b3cd2160623 AdapterDeviceID: 0x0a16 AdapterDriverVersion: 9.18.10.3257 AdapterSubsysID: 05de1028 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:47.0,e10srollout%40mozilla.org:1.0,firefox%40getpocket.com:1.0.2,loop%40mozilla.org:1.3.2 AvailablePageFile: 13691498496 AvailablePhysicalMemory: 5487276032 AvailableVirtualMemory: 3778019328 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 49348608 BreakpadReserveSize: 67108864 BuildID: 20160604131506 CrashTime: 1466703654 E10SCohort: unsupportedChannel EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1466702598 Notes: FP(D000-L100000-W00000000-T0000) AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 05de1028, AdapterDriverVersion: 9.18.10.3257 D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 463 StartupTime: 1466703647 SystemMemoryUsePercentage: 35 TelemetryEnvironment: 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Chosen solution

hi, thanks for providing some crash ids. unfortunately this crash is caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.103 Safari/537.36

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philipp
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5346 solutions 23607 answers

Chosen Solution

hi, thanks for providing some crash ids. unfortunately this crash is caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

hi, thanks for providing some crash ids. unfortunately this crash is caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091. in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/