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Firefox crashes

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by philipp

nitzanw
nitzanw
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everytime i try top open Firefox it is crashing on start.

tried with safe mode, does the same.

tried reinstalling it, the same.


Crash ID: bp-fec303c6-3831-437c-9b65-f40f52160522

help please.

version: 46.0.1.5966 OS: windows 7 SP1 Enterprise

everytime i try top open Firefox it is crashing on start. tried with safe mode, does the same. tried reinstalling it, the same. Crash ID: bp-fec303c6-3831-437c-9b65-f40f52160522 help please. version: 46.0.1.5966 OS: windows 7 SP1 Enterprise

All Replies (1)

philipp
philipp
  • Moderator
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hi, unfortunately this crash may be caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/