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I appear to have lost my email

  • 1 reply
  • 2 have this problem
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  • Last reply by Toad-Hall

stevemort
stevemort
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Recently run a Norton virus and cleared some issues having restarted Thunderbird, I discovered old email are shown headers only in the header box, but no message content in the content box, restarted again and now I only have the most recent email even listed - about 25 out of a total of what was 600

Nightmare - any advice - a complete reinstall seems likely - - but I run on Windows XP

Steve

'''Recently run a Norton virus and cleared some issues having restarted Thunderbird, I discovered old email are shown headers only in the header box, but no message content in the content box, restarted again and now I only have the most recent email even listed - about 25 out of a total of what was 600 ''' Nightmare - any advice - a complete reinstall seems likely - - but I run on Windows XP Steve

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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A reinstall will do nothing for you.

This sounds like Norton has quarrantined/fixed Thunderbird mbox files. Norton would have no reason to do anything with the indexing file which is now out of synch with the actual mbox file containing emails. S, it will show the header, but cannot show the email as it no longer exists.

One method would be to try a repair: Right click on folder and select 'Properties' click on 'repair folder' button click on Ok

select another folder and then reselect the one you repaired and all of those headers will disappear showing only what is actual in the mbox file.

However, if you restarted Thunderbird, then this may have prompted the index file to recheck with the mbox file and auto update so now does not even show the headers.

You could try to see if you still have the quarrantined file, but if Norton has 'fixed' it, then you may be out of luck unless you have a backup.