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firefox download extracts but will not open to allow installation

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  • Last reply by FredMcD

sekovich
sekovich
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I have a surface pro 4 with latest windows 10 and office 365. I try to download and when I disable windows firewall the I can get an extraction bar but after that it disappears and I can't find it anywhere and am not sure it is fully extracting.

I am just trying to down load it. I checked my virus software and it is turned off for web security.

I am also signed in as administrator.

Any help would be great.

I have a surface pro 4 with latest windows 10 and office 365. I try to download and when I disable windows firewall the I can get an extraction bar but after that it disappears and I can't find it anywhere and am not sure it is fully extracting. I am just trying to down load it. I checked my virus software and it is turned off for web security. I am also signed in as administrator. Any help would be great.

All Replies (1)

FredMcD
FredMcD
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Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
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