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Installed latest update and now I can't open my emails. Indicates "loading..." (Mac)

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by Wayne Mery

Shanteze
Shanteze
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I have just downloaded the update for Thunderbird and now I can't open my emails - it constantly telling me it is loading but not going anywhere. I have done a restart and it still doesn't work. I am on an old Mac with operating version 10.7.4

I have just downloaded the update for Thunderbird and now I can't open my emails - it constantly telling me it is loading but not going anywhere. I have done a restart and it still doesn't work. I am on an old Mac with operating version 10.7.4

Modified by Wayne Mery

All Replies (2)

Wayne Mery
Wayne Mery
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Start Thunderbird in safe mode per https://support.mozilla.org/en-US/kb/safe-mode

What are your results?

Wayne Mery
Wayne Mery
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Please tell us, does starting Thunderbird in safe mode help? 

https://support.mozilla.org/en-US/kb/safe-mode-thunderbird