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Firefox crashes

  • 2 replies
  • 1 has this problem
  • Last reply by John99

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visiting almost 100% cause either" hanging" or crashing upon viewing a video. At least once or more times on other locations reports crashing. I forward the crashing report each time to Mozilla.

All Replies (2)

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Can you please visit about:crashes and let us have two or three of the Crash IDs.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)


Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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It may help if you are able to provide crash IDs both for dailycaller Crashes and some other sites. I am not getting crashes on dailycaller, but the videos are not playing properly, so it could be an issue with that site.