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Contacts in Address Book (658 of them) are all empty. OS X El Capitan fresh computer, latest TB download. Help?

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  • Last reply by carverm

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I'm setting up a fresh MacBook with the latest OS X El Capitan 10.11.3. I just installed the latest TB v. 38.5.1, and linked it my wife's Yahoo! e-mail account. E-mail appears to be working and synch'ing just fine, but when I open Contacts I see "Total Contacts in Mac OS X Address Book: 682" at the bottom, but no names, e-mails etc. are listed in the main summary pane. See attached screenshot. If I click on any of the contacts they are also empty.

I'm setting up a fresh MacBook with the latest OS X El Capitan 10.11.3. I just installed the latest TB v. 38.5.1, and linked it my wife's Yahoo! e-mail account. E-mail appears to be working and synch'ing just fine, but when I open Contacts I see "Total Contacts in Mac OS X Address Book: 682" at the bottom, but no names, e-mails etc. are listed in the main summary pane. See attached screenshot. If I click on any of the contacts they are also empty.

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Ok, I found the problem and now I feel like a doofus, lol. As it turns out, my wife's iPhone for some reason had a number of blank contacts, so when they all got imported those were listed at the top of the list in TB, and it errantly made me think that all the contacts were blank. When I scrolled down I saw that - Ta dah! - the other contacts were indeed there.