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Re-installed software on PC, re-setup of Firefox and now no bookmarks

  • 3 replies
  • 1 has this problem
  • 9 views
  • Last reply by Mark2042

Mark2042
Mark2042
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I needed to re-configure my PC due to the adware: "getconstantfun"

Not a big issue to do, including the reloading of software BUT when i re-installed Firefox and asked it to sync, ALL is blank, no apps, no bookmarks, no setups. I did not do a backup or export as not need in past.

Even though I did log-in and try a sync, It is like I have a brand new, blank setup.

Any ideas?

Cheers Mark

I needed to re-configure my PC due to the adware: "getconstantfun" Not a big issue to do, including the reloading of software BUT when i re-installed Firefox and asked it to sync, ALL is blank, no apps, no bookmarks, no setups. I did not do a backup or export as not need in past. Even though I did log-in and try a sync, It is like I have a brand new, blank setup. Any ideas? Cheers Mark

Chosen solution

Note that Sync isn't designed to be used as a backup device, but merely to sync data between multiple devices. It is not guaranteed that you can restore data from the Sync server in case of problems with your OS or because you otherwise lost data. Requesting a new password because you forgot it or changing the password for the Firefox Sync account will wipe all data stored on the Sync server and you won't be able to retrieve data that was stored previously. Best is always to backup your personal data locally to be sure to be able to recover from issues.

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All Replies (3)

the-edmeister
the-edmeister
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Did you reset your Sync password?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Note that Sync isn't designed to be used as a backup device, but merely to sync data between multiple devices. It is not guaranteed that you can restore data from the Sync server in case of problems with your OS or because you otherwise lost data. Requesting a new password because you forgot it or changing the password for the Firefox Sync account will wipe all data stored on the Sync server and you won't be able to retrieve data that was stored previously. Best is always to backup your personal data locally to be sure to be able to recover from issues.

Mark2042
Mark2042 Question owner
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Thanks. Not backing up/exporting the info and resetting my password was not a good idea then.

Must remember this for next time. Cheers