Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why did I get the error "Thunderbird failed to find the settings for your account"?

  • 4 replies
  • 2 have this problem
  • 2 views
  • Last reply by Wayne Mery

JohnnyS
JohnnyS
more options

I entered the same data (name, email address, password) that worked fine for my work computer, iPhone and iPad to set up Thunderbird on my new Windows 10 computer. I received the message "Thunderbird failed to find the settings for your account." What should I do?

I entered the same data (name, email address, password) that worked fine for my work computer, iPhone and iPad to set up Thunderbird on my new Windows 10 computer. I received the message "Thunderbird failed to find the settings for your account." What should I do?

Modified by Wayne Mery

All Replies (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

I'm not familiar with an error with this text. Please post a screen shot https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

JohnnyS
JohnnyS Question owner
more options

The quote is precise. A screen shot would reveal my name and email address, which I prefer not to do.

Zenos
Zenos
more options

Most people would simply blur or obliterate sensitive data in the image.

Have you tried manually entering the settings you know to work?

What anti-virus etc do you have on the Windows machine that isn't on your iThings and other computers?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Apparently this is error is from autoconfig. You might try with Windows 10 started in safe mode