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Firefox crashes

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  • Last reply by philipp

Zax1028
Zax1028
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I keep getting "Mozilla Crash Report", even in safe mode, and it also says it had a trouble reporting. Chrome and IE work fine. I manually captured Report:

AdapterDeviceID: 0x0640 AdapterDriverVersion: 6.14.11.9745 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de AvailablePageFile: 4737974272 AvailablePhysicalMemory: 2654859264 AvailableVirtualMemory: 1833701376 BIOS_Manufacturer: Phoenix Technologies, LTD BlockedDllList: BreakpadReserveAddress: 58851328 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1451933092 EMCheckCompatibility: true Email: Zax1028@yahoo.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1451931557 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0640, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.11.9745

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 810 StartupTime: 1451933069 SystemMemoryUsePercentage: 23 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3326,"virtualMaxMB":2048,"isWow64":false,"cpu":{"count":4,"cores":4,"vendor":"AuthenticAMD","family":16,"model":2,"stepping":3,"l2cacheKB":512,"l3cacheKB":null,"speedMHz":2511,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSE4A"]},"os":{"name":"Windows_NT","version":"5.1","servicePackMajor":3,"servicePackMinor":0,"installYear":2010,"locale":"en-US"},"hdd":{"profile":{"model":"ST3320418AS","revision":"CC37"},"binary":{"model":"ST3320418AS","revision":"CC37"},"system":{"model":"ST3320418AS","revision":"CC37"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA GeForce 9500 GT","vendorID":"0x10de","deviceID":"0x0640","subsysID":"00000000","RAM":null,"driver":"nv4_disp","driverVersion":"6.14.11.9745","driverDate":"4-3-2010","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":1024,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true}},"profile":{"creationDate":16804},"addons":{"activeAddons":{},"theme":{},"activePlugins":[{"name":"Windows Media Player Plug-in Dynamic Link Library","version":"3.0.2.629","description":"Npdsplay dll","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/asx","video/x-ms-asf-plugin","application/x-mplayer2","video/x-ms-asf","video/x-ms-wm","audio/x-ms-wma","audio/x-ms-wax","video/x-ms-wmv","video/x-ms-wvx"],"updateDay":13983},{"name":"Microsoft® DRM","version":"9.0.0.4503","description":"DRM Store Netscape Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-drm"],"updateDay":13983},{"name":"Microsoft® DRM","version":"9.0.0.4503","description":"DRM Netscape Network Object","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-drm-v2"],"updateDay":13983},{"name":"Adobe Acrobat","version":"11.0.8.4","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.8","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16287},{"name":"Adobe Acrobat","version":"11.0.8.4","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.8","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16287},{"name":"Windows Presentation Foundation","version":"3.5.30729.1","description":"Windows Presentation Foundation (WPF) plug-in for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-ms-xbap","application/xaml+xml"],"updateDay":14090},{"name":"Java(TM) Platform SE 7 U71","version":"10.71.2.14","description":"Next Generation Java Plug-in 10.71.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;jpi-version=1.7.0_71","application/x-java-bean;jpi-version=1.7.0_71","application/x-java-vm-npruntime","application/x-java-applet;deploy=10.71.2","application/x-java-applet;javafx=2.2.71"],"updateDay":16375},{"name":"Java Deployment Toolkit 7.0.710.14","version":"10.71.2.14","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16375},{"name":"Shockwave for Director","version":"11.5.6.606","description":"Adobe Shockwave for Director Netscape plug-in, version 11.5","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":14627},{"name":"Shockwave for Director","version":"11.6.5.635","description":"Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":15526},{"name":"Shockwave Flash","version":"19.0.0.226","description":"Shockwave Flash 19.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16726}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 5462888448 TotalPhysicalMemory: 3488002048 TotalVirtualMemory: 2147352576 URL: about:preferences Vendor: Mozilla Version: 43.0.1 Winsock_LSP: NVIDIA App Filter over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : %SYSTEMROOT%\system32\nvappfilter.dll 

NVIDIA App Filter over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : %SYSTEMROOT%\system32\nvappfilter.dll 
NVIDIA App Filter over [MSAFD Tcpip [RAW/IP]] : 2 : 3 : %SYSTEMROOT%\system32\nvappfilter.dll 
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8D13768E-4115-4984-84CA-657EAAEA52BF}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8D13768E-4115-4984-84CA-657EAAEA52BF}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{51E428DD-606F-42CE-9B22-254F19E5EDBA}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{51E428DD-606F-42CE-9B22-254F19E5EDBA}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E9F5B66-D0E9-45DB-AB24-D554EB29163E}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E9F5B66-D0E9-45DB-AB24-D554EB29163E}] DATAGRAM 5 : 2 : 2 :
I keep getting "Mozilla Crash Report", even in safe mode, and it also says it had a trouble reporting. Chrome and IE work fine. I manually captured Report: AdapterDeviceID: 0x0640 AdapterDriverVersion: 6.14.11.9745 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de AvailablePageFile: 4737974272 AvailablePhysicalMemory: 2654859264 AvailableVirtualMemory: 1833701376 BIOS_Manufacturer: Phoenix Technologies, LTD BlockedDllList: BreakpadReserveAddress: 58851328 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1451933092 EMCheckCompatibility: true Email: Zax1028@yahoo.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1451931557 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0640, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.11.9745 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 810 StartupTime: 1451933069 SystemMemoryUsePercentage: 23 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3326,"virtualMaxMB":2048,"isWow64":false,"cpu":{"count":4,"cores":4,"vendor":"AuthenticAMD","family":16,"model":2,"stepping":3,"l2cacheKB":512,"l3cacheKB":null,"speedMHz":2511,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSE4A"]},"os":{"name":"Windows_NT","version":"5.1","servicePackMajor":3,"servicePackMinor":0,"installYear":2010,"locale":"en-US"},"hdd":{"profile":{"model":"ST3320418AS","revision":"CC37"},"binary":{"model":"ST3320418AS","revision":"CC37"},"system":{"model":"ST3320418AS","revision":"CC37"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA GeForce 9500 GT","vendorID":"0x10de","deviceID":"0x0640","subsysID":"00000000","RAM":null,"driver":"nv4_disp","driverVersion":"6.14.11.9745","driverDate":"4-3-2010","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":1024,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true}},"profile":{"creationDate":16804},"addons":{"activeAddons":{},"theme":{},"activePlugins":[{"name":"Windows Media Player Plug-in Dynamic Link Library","version":"3.0.2.629","description":"Npdsplay dll","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/asx","video/x-ms-asf-plugin","application/x-mplayer2","video/x-ms-asf","video/x-ms-wm","audio/x-ms-wma","audio/x-ms-wax","video/x-ms-wmv","video/x-ms-wvx"],"updateDay":13983},{"name":"Microsoft® DRM","version":"9.0.0.4503","description":"DRM Store Netscape Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-drm"],"updateDay":13983},{"name":"Microsoft® DRM","version":"9.0.0.4503","description":"DRM Netscape Network Object","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-drm-v2"],"updateDay":13983},{"name":"Adobe Acrobat","version":"11.0.8.4","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.8","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16287},{"name":"Adobe Acrobat","version":"11.0.8.4","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.8","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16287},{"name":"Windows Presentation Foundation","version":"3.5.30729.1","description":"Windows Presentation Foundation (WPF) plug-in for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-ms-xbap","application/xaml+xml"],"updateDay":14090},{"name":"Java(TM) Platform SE 7 U71","version":"10.71.2.14","description":"Next Generation Java Plug-in 10.71.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;jpi-version=1.7.0_71","application/x-java-bean;jpi-version=1.7.0_71","application/x-java-vm-npruntime","application/x-java-applet;deploy=10.71.2","application/x-java-applet;javafx=2.2.71"],"updateDay":16375},{"name":"Java Deployment Toolkit 7.0.710.14","version":"10.71.2.14","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16375},{"name":"Shockwave for Director","version":"11.5.6.606","description":"Adobe Shockwave for Director Netscape plug-in, version 11.5","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":14627},{"name":"Shockwave for Director","version":"11.6.5.635","description":"Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":15526},{"name":"Shockwave Flash","version":"19.0.0.226","description":"Shockwave Flash 19.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16726}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 5462888448 TotalPhysicalMemory: 3488002048 TotalVirtualMemory: 2147352576 URL: about:preferences Vendor: Mozilla Version: 43.0.1 Winsock_LSP: NVIDIA App Filter over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : %SYSTEMROOT%\system32\nvappfilter.dll NVIDIA App Filter over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : %SYSTEMROOT%\system32\nvappfilter.dll NVIDIA App Filter over [MSAFD Tcpip [RAW/IP]] : 2 : 3 : %SYSTEMROOT%\system32\nvappfilter.dll MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{8D13768E-4115-4984-84CA-657EAAEA52BF}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{8D13768E-4115-4984-84CA-657EAAEA52BF}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{51E428DD-606F-42CE-9B22-254F19E5EDBA}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{51E428DD-606F-42CE-9B22-254F19E5EDBA}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E9F5B66-D0E9-45DB-AB24-D554EB29163E}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E9F5B66-D0E9-45DB-AB24-D554EB29163E}] DATAGRAM 5 : 2 : 2 :

All Replies (1)

philipp
philipp
  • Moderator
more options

hi Zax1028, please refer to the following article which covers your particular problem: Connectivity or crashing issues after Firefox 43 update