X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

Everytime I try to load firefox I get the Mozilla Crash Reporter. It will not even work in safe mode. Here is the error from my pc %APPDATA%\Mozilla\Firefox\Crash Reports\submitted.

Crash ID: bp-71db0f11-3795-461f-b048-bd8002151228

Any Ideas?

Kevin Pray

Everytime I try to load firefox I get the Mozilla Crash Reporter. It will not even work in safe mode. Here is the error from my pc %APPDATA%\Mozilla\Firefox\Crash Reports\submitted. Crash ID: bp-71db0f11-3795-461f-b048-bd8002151228 Any Ideas? Kevin Pray

Chosen solution

Did this problem just start? It seems that you have the Websense Endpoint security software installed. From time to time, a Websense update or a Firefox update results in a severe incompatibility.

If Websense is an unchangeable feature of your environment -- you can't update or disable it -- or if updating doesn't help, then you might want to try switching to the Extended Support Release version of Firefox (ESR). This is derived from Firefox 38 and while it will get security updates over the next several months, it will not get new features. Websense supports Firefox 38.

If you decide to switch, here is how I suggest installing it:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent, corrupted, or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(A) Download a fresh installer for Firefox 38.5.2esr from https://www.mozilla.org/firefox/organizations/all/ to a convenient location. (Scroll down to your preferred language.)

(B) Exit out of Firefox (if applicable).

(C) Rename the program folder, either:

(64-bit Windows folder names)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\Fx43

(32-bit Windows folder names)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\Fx43

(D) Run the installer you downloaded in (A). It should automatically connect to your existing settings.

Note: Some plugins may exist only in that old folder. If something essential is missing, look in these folders:

  • \Fx43\Plugins
  • \Fx43\browser\plugins
Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36

More Information

jscher2000
  • Top 10 Contributor
8899 solutions 72801 answers

Chosen Solution

Did this problem just start? It seems that you have the Websense Endpoint security software installed. From time to time, a Websense update or a Firefox update results in a severe incompatibility.

If Websense is an unchangeable feature of your environment -- you can't update or disable it -- or if updating doesn't help, then you might want to try switching to the Extended Support Release version of Firefox (ESR). This is derived from Firefox 38 and while it will get security updates over the next several months, it will not get new features. Websense supports Firefox 38.

If you decide to switch, here is how I suggest installing it:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent, corrupted, or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(A) Download a fresh installer for Firefox 38.5.2esr from https://www.mozilla.org/firefox/organizations/all/ to a convenient location. (Scroll down to your preferred language.)

(B) Exit out of Firefox (if applicable).

(C) Rename the program folder, either:

(64-bit Windows folder names)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\Fx43

(32-bit Windows folder names)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\Fx43

(D) Run the installer you downloaded in (A). It should automatically connect to your existing settings.

Note: Some plugins may exist only in that old folder. If something essential is missing, look in these folders:

  • \Fx43\Plugins
  • \Fx43\browser\plugins
Did this problem just start? It seems that you have the Websense Endpoint security software installed. From time to time, a Websense update or a Firefox update results in a severe incompatibility. If Websense is an unchangeable feature of your environment -- you can't update or disable it -- or if updating doesn't help, then you might want to try switching to the Extended Support Release version of Firefox (ESR). This is derived from Firefox 38 and while it will get security updates over the next several months, it will not get new features. Websense supports Firefox 38. If you decide to switch, here is how I suggest installing it: '''Clean Reinstall''' We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent, corrupted, or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed. (A) Download a fresh installer for Firefox 38.5.2esr from https://www.mozilla.org/firefox/organizations/all/ to a convenient location. (Scroll down to your preferred language.) (B) Exit out of Firefox (if applicable). (C) Rename the program folder, either: ''(64-bit Windows folder names)'' C:\Program Files (x86)\Mozilla Firefox to C:\Program Files (x86)\Fx43 ''(32-bit Windows folder names)'' C:\Program Files\Mozilla Firefox to C:\Program Files\Fx43 (D) Run the installer you downloaded in (A). It should automatically connect to your existing settings. ''Note:'' Some plugins may exist only in that old folder. If something essential is missing, look in these folders: * \Fx43\Plugins * \Fx43\browser\plugins