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After update 43.0.1 my history disappears each day. Why?

Posted

I've double-checked that no other program is deleting the history, and there are no scheduled tasks running that would do it. I have Firefox set to KEEP history. I DID have a crash at one point - could that have corrupted a user file?? How do I create that corrupted file to check if that is it?

Thank you!

I've double-checked that no other program is deleting the history, and there are no scheduled tasks running that would do it. I have Firefox set to KEEP history. I DID have a crash at one point - could that have corrupted a user file?? How do I create that corrupted file to check if that is it? Thank you!

Additional System Details

Installed Plug-ins

  • Foxit Reader Plug-In For Firefox and Netscape
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.66.2 for Mozilla browsers
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • A component of your photo software powered by RocketLife
  • Shockwave Flash 20.0 r0
  • 5.1.40728.0
  • VLC media player Web Plugin
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Yahoo Application State Plugin version 1.0.0.7

Application

  • Firefox 43.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.1/WINNT/en-US/

Extensions

  • uBlock Origin 1.5.0 (uBlock0@raymondhill.net)
  • Advanced SystemCare Surfing Protection 1.0 (iobitascsurfingprotection@iobit.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI RADEON XPRESS 200M Series
  • adapterDescription2:
  • adapterDeviceID: 0x5a62
  • adapterDeviceID2:
  • adapterDrivers: ati2dvag
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 30ba103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'9.6']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 5-18-2006
  • driverDate2:
  • driverVersion: 8.253.1.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 2
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4256 solutions 59599 answers

History and cookies can be removed or not recorded several ways;

  • 1) Running Firefox in Private Mode (nothing is recorded)
  • 2) Privacy settings
    (Type about:preferences#privacy<enter> in the address bar.)
  • 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone.
  • 4) Mal-ware.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
History and cookies can be removed or not recorded several ways; * 1) Running Firefox in Private Mode (nothing is recorded) * 2) Privacy settings<br>(Type '''about:preferences#privacy'''<enter> in the address bar.) * 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone. * 4) Mal-ware. ---------------- In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]
FredMcD
  • Top 10 Contributor
4256 solutions 59599 answers

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

'''https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save''' Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Question owner

FredMcD - Thanks very much! After reading your replies, and the article about preferences that don't save, I did a refresh on Firefox and that DID IT! Now, all of my history is showing! I didn't actually lose any history...it just wasn't showing even though I selected "show all history".

Thanks again! Happy New Year to you and yours!

FredMcD - Thanks very much! After reading your replies, and the article about preferences that don't save, I did a refresh on Firefox and that DID IT! Now, all of my history is showing! I didn't actually lose any history...it just wasn't showing even though I selected "show all history". Thanks again! Happy New Year to you and yours!
FredMcD
  • Top 10 Contributor
4256 solutions 59599 answers

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.

Question owner

Well, shoot! The next day, and we are back to the same problem.... I only see yesterday's history. I'm guessing (due to what happened with the refresh) the remainder of my history is still there...but only ONE DAY is showing in the history window when I select "show all history". Is there a setting somewhere that needs 'fixing'?? Thanks again in advance!

Well, shoot! The next day, and we are back to the same problem.... I only see yesterday's history. I'm guessing (due to what happened with the refresh) the remainder of my history is still there...but only ONE DAY is showing in the history window when I select "show all history". Is there a setting somewhere that needs 'fixing'?? Thanks again in advance!
FredMcD
  • Top 10 Contributor
4256 solutions 59599 answers

Do you have nvidia's network access manager or forceware network manager software installed? Disable / remove it.

Do you have nvidia's network access manager or forceware network manager software installed? Disable / remove it.

Question owner

I'm actually using a pretty old Compaq laptop at the moment, which uses a ATI RADEON XPRESS 200M video set. That uses the CATALYST Control Center. So, no NVIDIA on board.... Any other ideas? I think this only started happening after the 43.0.1 update.....

I'm actually using a pretty old Compaq laptop at the moment, which uses a ATI RADEON XPRESS 200M video set. That uses the CATALYST Control Center. So, no NVIDIA on board.... Any other ideas? I think this only started happening after the 43.0.1 update.....
FredMcD
  • Top 10 Contributor
4256 solutions 59599 answers
'''[https://support.mozilla.org/en-US/kb/install-older-version-of-firefox Install an older version of Firefox]''' {web link}
cor-el
  • Top 10 Contributor
  • Moderator
17530 solutions 158495 answers

Helpful Reply

You can check for problems with the places.sqlite database (bookmarks, history) in the Firefox profile folder.

See also:

Keep a backup copy of places.sqlite in case a new places.sqlite needs to be created, but no suitable JSON backups are available to rebuild the bookmarks or you need to keep the history.

You can use this button to go to the current Firefox profile folder:

You can check for problems with the <b>places.sqlite</b> database (bookmarks, history) in the Firefox profile folder. *Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/ See also: *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file Keep a backup copy of places.sqlite in case a new places.sqlite needs to be created, but no suitable JSON backups are available to rebuild the bookmarks or you need to keep the history. You can use this button to go to the current Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox

Question owner

I've submitted a bug report to Mozilla about this problem.

FredMcD - after thinking about it, I'm very hesitant to go back to an older version of Firefox because of the security risks. I'd rather just switch to a different browser (Maxthon) until Firefox is fixed.

Cor-el - Thanks for the info on the places maintenance - that worked...and all my history is showing once again. I'll be curious to see if the history "disappears" again tomorrow, as that's what happened after I ran the Refresh...history showed correctly until the next day. I've also made backups as you suggested.... :)

I've submitted a bug report to Mozilla about this problem. FredMcD - after thinking about it, I'm very hesitant to go back to an older version of Firefox because of the security risks. I'd rather just switch to a different browser (Maxthon) until Firefox is fixed. Cor-el - Thanks for the info on the places maintenance - that worked...and all my history is showing once again. I'll be curious to see if the history "disappears" again tomorrow, as that's what happened after I ran the Refresh...history showed correctly until the next day. I've also made backups as you suggested.... :)

Question owner

The problem "corrected" itself after updating to 46.0 The next day, the problem started happening again!

The problem "corrected" itself after updating to 46.0 The next day, the problem started happening again!
FredMcD
  • Top 10 Contributor
4256 solutions 59599 answers

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.


Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

'''https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save''' Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software. ---------- Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''