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firefox profile cannot be loaded

Posted

I am not very computer literate. I have been going around and around with this for hours. I can't open firefox. I just get the message. I re installed firefox and see a folder of "old firefox data" on the desktop, but I can't figure out what to do from the different articles about this. I just go around an around.

I am not very computer literate. I have been going around and around with this for hours. I can't open firefox. I just get the message. I re installed firefox and see a folder of "old firefox data" on the desktop, but I can't figure out what to do from the different articles about this. I just go around an around.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; McAfee; GWX:QUALIFIED; rv:11.0) like Gecko

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59401 answers
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible Look on your desktop. Do you see a folder called; '''Old Firefox?''' '''https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile''' '''https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles'''
cor-el
  • Top 10 Contributor
  • Moderator
17473 solutions 157940 answers

This is usually caused by a problem with the profiles.ini file. You need to locate the profiles.ini file and delete this file or use the Profile Manager to create a new profile.

You can use one of these to make Firefox create a new default profile or recover an existing profile:

  • Delete the profiles.ini file to make Firefox create a new (default) profile
  • Use the Profile Manager to create a new profile
    If you still have an existing profile then click "Choose Folder" in the Profile Manager and browse to the location of a lost profile to recover this profile
    https://support.mozilla.org/kb/Managing+profiles

You should find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Mac: ~/Library/Application Support/Firefox/
  • Linux: ~/.mozilla/firefox/

If clearing the profiles.ini file isn't working then also check the location of the cache files.

  • Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\
  • Mac: ~/Library/Caches/Firefox/Profiles/
  • Linux:~/.cache/mozilla/firefox/

This is usually caused by a problem with the profiles.ini file. You need to locate the profiles.ini file and delete this file or use the Profile Manager to create a new profile. You can use one of these to make Firefox create a new default profile or recover an existing profile: *Delete the profiles.ini file to make Firefox create a new (default) profile *Use the Profile Manager to create a new profile<br>If you still have an existing profile then click "Choose Folder" in the Profile Manager and browse to the location of a lost profile to recover this profile<br>https://support.mozilla.org/kb/Managing+profiles You should find the profiles.ini file in this hidden location: *Windows: %AppData%\Mozilla\Firefox\<br>*C:\Users\&lt;user&gt;\AppData\Roaming\Mozilla\Firefox\ *Mac: ~/Library/Application Support/Firefox/ *Linux: ~/.mozilla/firefox/ If clearing the profiles.ini file isn't working then also check the location of the cache files. *Windows: *C:\Users\&lt;user&gt;\AppData\Local\Mozilla\Firefox\Profiles\&lt;profile&gt;\ *Mac: ~/Library/Caches/Firefox/Profiles/ *Linux:~/.cache/mozilla/firefox/ ---- *http://kb.mozillazine.org/Profile_Manager *https://support.mozilla.org/kb/Managing+profiles *http://kb.mozillazine.org/Profile_folder_-_Firefox