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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by philipp

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Mozilla is not booting up, crashing often

Mozilla is not booting up, crashing often

All Replies (3)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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bp-f620ee5f-c13a-415b-b5a0-291be2151028 bp-afa427f0-a4d9-4ac3-a6bc-8c3f92151028 bp-45da3502-6b8f-404e-84b5-1d9a52151028 bp-45da3502-6b8f-404e-84b5-1d9a52151028 bp-0f723045-d3ee-44ce-8d67-1d9862151028

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thank you! unfortunately this seems to have been caused by an update to the Dell Protected Workspace that is running on your device - could you try uninstalling it in case you're not using it?