Firefox crashes
Mozilla is not booting up, crashing often
All Replies (3)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-f620ee5f-c13a-415b-b5a0-291be2151028 bp-afa427f0-a4d9-4ac3-a6bc-8c3f92151028 bp-45da3502-6b8f-404e-84b5-1d9a52151028 bp-45da3502-6b8f-404e-84b5-1d9a52151028 bp-0f723045-d3ee-44ce-8d67-1d9862151028
thank you! unfortunately this seems to have been caused by an update to the Dell Protected Workspace that is running on your device - could you try uninstalling it in case you're not using it?