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Parse error loading 'Inbox'

  • 5 replies
  • 1 has this problem
  • 16 views
  • Last reply by grosep

grosep
grosep
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After adding a new (existing) email "peter1321@Hughes.net" to Thunderbird, I note that only an Inbox is generated (Trash is not visible on left hand pane). On navigating to the Inbox for this account, I get the error message: "The current operation on 'Inbox' did not succeed. The mail server for account peter1321@hughes.net responded: Parse error: wrong character. expected ' ' but got '%'".

The login password for this email works properly when I log into the account directly through Hughesnet.com with my Firefox browser.

How can I solve this fatal problem?

After adding a new (existing) email "peter1321@Hughes.net" to Thunderbird, I note that only an Inbox is generated (Trash is not visible on left hand pane). On navigating to the Inbox for this account, I get the error message: "The current operation on 'Inbox' did not succeed. The mail server for account peter1321@hughes.net responded: Parse error: wrong character. expected ' ' but got '%'". The login password for this email works properly when I log into the account directly through Hughesnet.com with my Firefox browser. How can I solve this fatal problem?

Chosen solution

updated addons and mail account now works. Do not know why, but the final but the end result is all I need. PROBLEM SOLVED

Read this answer in context 👍 0

All Replies (5)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Is the account IMAP or POP?

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
grosep
grosep Question owner
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Application Basics

Name: Firefox Version: 41.0.2 Build ID: 20151014143721 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Adblock Plus Version: 2.6.11 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: BetterPrivacy Version: 1.68.1-signed Enabled: true ID: {d40f5e7b-d2cf-4856-b441-cc613eeffbe3}

Name: Classic Theme Restorer Version: 1.4.1 Enabled: true ID: ClassicThemeRestorer@ArisT2Noia4dev

Name: Disable Hello, Pocket & Reader+ Version: 0.4.3 Enabled: true ID: NoTrash@Off.JustOff

Name: Garmin Communicator Version: 4.2.0.0 Enabled: true ID: {195A3098-0BD5-4e90-AE22-BA1C540AFD1E}

Name: LastPass Version: 3.2.21 Enabled: true ID: support@lastpass.com

Name: NoScript Version: 2.6.9.38 Enabled: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: PDF Viewer Version: 1.0.277.1-signed Enabled: true ID: uriloader@pdf.js

Graphics

Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0116 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.17461) Driver Date: 3-26-2011 Driver Version: 8.15.10.2345 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 04d81028 Supports Hardware H264 Decoding: true Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.folderList: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20151014143721 browser.startup.homepage: about:blank browser.startup.homepage_override.buildID: 20151014143721 browser.startup.homepage_override.mstone: 41.0.2 browser.tabs.loadInBackground: false browser.tabs.warnOnClose: false browser.urlbar.autocomplete.enabled: false browser.urlbar.suggest.bookmark: false browser.urlbar.suggest.history: false browser.urlbar.suggest.openpage: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0.2 font.internaluseonly.changed: true general.useragent.extra.brc: gfx.blacklist.direct2d: 3 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 41.0.2 gfx.driver-init.deviceID: 0x0116 gfx.driver-init.driverVersion: 8.15.10.2345 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1444878986 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1444878986 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20151014143721 media.gmp-manager.lastCheck: 1445629962 media.hardware-video-decoding.failed: false media.peerconnection.enabled: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1445614717 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.java: 0 plugin.state.nplastpass: 2 print.printer_Canon_Inkjet_iP4500_series.print_bgcolor: true print.printer_Canon_Inkjet_iP4500_series.print_bgimages: true print.printer_Canon_Inkjet_iP4500_series.print_duplex: -437918235 print.printer_Canon_Inkjet_iP4500_series.print_edge_bottom: 0 print.printer_Canon_Inkjet_iP4500_series.print_edge_left: 0 print.printer_Canon_Inkjet_iP4500_series.print_edge_right: 0 print.printer_Canon_Inkjet_iP4500_series.print_edge_top: 0 print.printer_Canon_Inkjet_iP4500_series.print_evenpages: true print.printer_Canon_Inkjet_iP4500_series.print_footercenter: print.printer_Canon_Inkjet_iP4500_series.print_footerleft: &PT print.printer_Canon_Inkjet_iP4500_series.print_footerright: &D print.printer_Canon_Inkjet_iP4500_series.print_headercenter: print.printer_Canon_Inkjet_iP4500_series.print_headerleft: &T print.printer_Canon_Inkjet_iP4500_series.print_headerright: &U print.printer_Canon_Inkjet_iP4500_series.print_in_color: true print.printer_Canon_Inkjet_iP4500_series.print_margin_bottom: 0.5 print.printer_Canon_Inkjet_iP4500_series.print_margin_left: 0.5 print.printer_Canon_Inkjet_iP4500_series.print_margin_right: 0.5 print.printer_Canon_Inkjet_iP4500_series.print_margin_top: 0.5 print.printer_Canon_Inkjet_iP4500_series.print_oddpages: true print.printer_Canon_Inkjet_iP4500_series.print_orientation: 1 print.printer_Canon_Inkjet_iP4500_series.print_page_delay: 50 print.printer_Canon_Inkjet_iP4500_series.print_paper_data: 1 print.printer_Canon_Inkjet_iP4500_series.print_paper_height: 11.00 print.printer_Canon_Inkjet_iP4500_series.print_paper_name: print.printer_Canon_Inkjet_iP4500_series.print_paper_size_type: 0 print.printer_Canon_Inkjet_iP4500_series.print_paper_size_unit: 0 print.printer_Canon_Inkjet_iP4500_series.print_paper_width: 8.50 print.printer_Canon_Inkjet_iP4500_series.print_resolution: -437918235 print.printer_Canon_Inkjet_iP4500_series.print_reversed: false print.printer_Canon_Inkjet_iP4500_series.print_scaling: 1.00 print.printer_Canon_Inkjet_iP4500_series.print_shrink_to_fit: false print.printer_Canon_Inkjet_iP4500_series.print_to_file: false print.printer_Canon_Inkjet_iP4500_series.print_unwriteable_margin_bottom: 0 print.printer_Canon_Inkjet_iP4500_series.print_unwriteable_margin_left: 0 print.printer_Canon_Inkjet_iP4500_series.print_unwriteable_margin_right: 0 print.printer_Canon_Inkjet_iP4500_series.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 4 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1444878746

user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features

Gnospen
Gnospen
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Please enter your Thunderbird Troubleshooting information, not Firefox.

grosep
grosep Question owner
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The Account is imap. troubleshooting info from Thunderbird 


 Application Basics

   Name: Thunderbird
   Version: 38.3.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.3.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150928051427
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
     OUTGOING: smtp.verizon.net:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
     OUTGOING: smtp.verizon.net:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
     OUTGOING: smtp.verizon.net:465, SSL, passwordCleartext, true

   account12:
     INCOMING: account12, , (imap) imap.hughes.net:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: smtp.verizon.net:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 4.0.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.3.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.direct2d: 3
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: fcfab6e3-a65c-46d3-b414-465b9d24a57
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1445546025
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) HD Graphics Family
     Vendor ID: 0x8086
     Device ID: 0x0116
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
     Driver Version: 8.15.10.2345
     Driver Date: 3-26-2011
     Direct2D Enabled: Blocked for your graphics driver version.
     DirectWrite Enabled: false (6.2.9200.17461)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC
grosep
grosep Question owner
more options

Chosen Solution

updated addons and mail account now works. Do not know why, but the final but the end result is all I need. PROBLEM SOLVED