Thunderbird crashes on certain messages--how can I read those messages?
Two colleagues from a particular organization sent me emails one day. Whenever I try to open them, Thunderbird crashes and I can't read the messages. They sent me new messages later--and I have no problem opening them.
The crash report ID is bp-7024757b-9db9-4e3c-8916-bfac62151019.
How can I read their original messages? Why do they cause Thunderbird to crash?
Thanks in advance for any advice you can give me!
Dan
Chosen solution
Thunderbird isn't an email service. If you tend to think of this as your "Thunderbird account" then it is most likely one provided by your Internet Service Provider.
The part after the '@' in your email address generally indicates who provides and operates your email account.
Is this the same sender for this third message? Do you know what email program they use?
I have seen some troubling issues with mail sent by Apple Mail users, where parts of the text go missing, leading to embarrassing and difficult situations where one party is wondering why the other hasn't replied. Some odd formatting used by the Apple program caused Outlook to think the message had come to an end. In a different email program, the missing text was visible and recoverable.
This isn't quite your situation, but it goes to demonstrate that there can be less than 100% compatibility between email clients. Microsoft and Apple both have their own specific idiosyncrasies.
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A quick and dirty workaround would be to view the offending messages in your email provider's webmail portal, then delete them. You can probably copy-and-paste the contents into a new message and send it to yourself if there is material there you need to have available.
Your crash report connects to a bugzilla entry describing crashes related to zipped attachments.
Do you know if your message had any such?
Thanks for your help, Zenon!
I don't know how to access Thunderbird's webmail portal. I read this on the internet (http://kb.mozillazine.org/Using_webmail_with_your_email_client):
Thunderbird supports using POP and IMAP mail servers for fetching/reading new messages. It does not support webmail.
Your thoughts?
Dan
Now there is a third message that causes my Thunderbird to crash.
None of the three has an attachment.
Chosen Solution
Thunderbird isn't an email service. If you tend to think of this as your "Thunderbird account" then it is most likely one provided by your Internet Service Provider.
The part after the '@' in your email address generally indicates who provides and operates your email account.
Is this the same sender for this third message? Do you know what email program they use?
I have seen some troubling issues with mail sent by Apple Mail users, where parts of the text go missing, leading to embarrassing and difficult situations where one party is wondering why the other hasn't replied. Some odd formatting used by the Apple program caused Outlook to think the message had come to an end. In a different email program, the missing text was visible and recoverable.
This isn't quite your situation, but it goes to demonstrate that there can be less than 100% compatibility between email clients. Microsoft and Apple both have their own specific idiosyncrasies.
Thanks Zenon!
I get my email via SilverSky (Net@ddress). I went back and found the emails there. So, you solved my problem.
I can't figure out why the messages don't cause a problem on SilverSky, but they cause Thunderbird to crash.
The third sender is from a different company altogether. I don't know anything about the senders' email programs. But I do know that I have received other emails from all three, and haven't had a problem with them.
Dan