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Cannot get Adobe flash to download & cannot confirm plugins/addons are set correctly need to speak with someone on the phone please

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See question above. Is there an option to speak live with someone?

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Sorry, Mozilla does not have telephone support.

What is the problem with downloading Flash? If the automated system isn't work, you can grab a full installer from the following page. I suggest scrolling down to the Extended Support Release section to get the latest Flash 18:

Look for the row for "plugin-based browsers" and you can use either the EXE or the MSI installer.

To ensure that the old version is removed, please close any tabs that are using Flash, or exit out of Firefox, during the update.

Regarding settings, you can check the Add-ons page for whether Flash is enabled. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. On the right side, look for "Shockwave Flash" -- if it isn't in alphabetical order, check at the bottom where disabled plugins are on a grayed background.

If Flash is causing issues, you may want to change the standard permission setting from "Always Activate" to "Ask to Activate". With this setting, when you visit a site that wants to use Flash, you should see a notification icon in the address bar and usually (but not always) one of the following: a link in a dark gray rectangle in the page or an infobar sliding down between the toolbar area and the page.

The plugin notification icon in the address bar typically looks like a small, dark gray Lego block. (If it's red, Flash needs updating.)

The delay in activating Flash can help distinguish between problems caused on initial page load, styling, and script activation vs. loading/running Flash.

If you see a good reason to use Flash, and the site looks trustworthy, you can go ahead and click the notification icon in the address bar to allow Flash. You can trust the site for the time being or permanently.

But some pages use Flash only for tracking or playing ads, so if you don't see an immediate need for Flash, feel free to ignore the notification! It will just sit there in case you want to use it later.