Very slow. Takes ages to open sent folder
OVer the last few weeks Thunderbird emails have been very slow. Takes ages to look at sent emails and I keep getting the message "select command is not permitted in current state" (not authnticated server error).
Is it worth me uninstalling and reloading Thunderbird?
All Replies (8)
Open your error - console (Ctrl+Shift+J) Clear it. Open sent Tell us what error you get in the console.
Is it a POP or IMAP-account?
Cleared the console. tRied to open sent. No error message now in console. It is an IMAP account
Keeps saying the current operation on Sent did not succeeed. Eventually it shows the sent messages but situation getting worse
This error in console box now:
2015-09-29 18:17:24 autosyncActivities ERROR onDownloadCompleted: TypeError: this._syncInfoPerFolder[folder.URI] is undefined
Have you many mails in your inbox, sent, trash and junk folders? Have you regulary compacted those folders? Is sent local or on server? Sent has a way of being overlooked and is never cleaned or compacted.
I've asked about this.
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
- Who is the email provider?
- Who is the internet provider?
- What is the exact error message?
- What steps did you take right before this happened?
Please post back with this information and any other questions you might have.
Posted from help:
Application Basics
Name: Thunderbird Version: 38.2.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.2.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150813074416 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions Lightning, 4.0.2.1, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.2.0 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 6a370e74-d471-4b4a-8536-08cfa8550a0 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1443514132 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true
Graphics
Adapter Description: Intel(R) HD Graphics 4000 Vendor ID: 0x8086 Device ID: 0x0166 Adapter RAM: Unknown Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version: 10.18.10.3958 Driver Date: 9-30-2014 Adapter Description (GPU #2): NVIDIA GeForce GT 630M Vendor ID (GPU #2): 0x10de Device ID (GPU #2): 0x0de9 Adapter RAM (GPU #2): 1024 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version (GPU #2): 9.18.13.2702 Driver Date (GPU #2): 8-29-2013 Direct2D Enabled: false DirectWrite Enabled: false (6.3.9600.17999) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.8 4.10.8
NSS 3.19.2 Basic ECC 3.19.2 Basic ECC
NSS Util 3.19.2 3.19.2
NSS SSL 3.19.2 Basic ECC 3.19.2 Basic ECC
NSS S/MIME 3.19.2 Basic ECC 3.19.2 Basic ECC
Windows 8.1 - HOtmail account. AVG full version. The error I am receiving is that thunderbird is downloading hundreds of headers from the sent box.
I am a pensioner and not technical so you will have to reply in layman's terms