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Thunderbird freezes after resume with Facebook chat logged in - any solution?

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  • 2 have this problem
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  • Last reply by macrolix

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My Thunderbird (Version 38.2.0 under Windows 7 on a Lenovo L450) keeps freezing after sleep-and-resume. It seems that the culprit is a chat connection to Facebook chat. When I log off this chat account (my only chat account), Thunderbird revives as it should after sleep.

Is there a solution other than logging off the Facebook chat account?

My Thunderbird (Version 38.2.0 under Windows 7 on a Lenovo L450) keeps freezing after sleep-and-resume. It seems that the culprit is a chat connection to Facebook chat. When I log off this chat account (my only chat account), Thunderbird revives as it should after sleep. Is there a solution other than logging off the Facebook chat account?

All Replies (2)

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make sure you network connection stays aware when the system sleeps.

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The computer sleeps for hours at times; keeping the connection alive is not a realistic option. I would expect TB to silently re-establish chat connections when the computer wakes up, just as it re-establishes IMAP connections. If it cannot re-establish chat connection, it would be helpful if it would not freeze. BTW, closing (the only thing that works in the freeze state) and re-starting TB works as a work-around.