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You continue to tell me my email name and password are incorrect, why

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  • 2 have this problem
  • Last reply by finitarry

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I am trying to move an email account over from outlook express. The account is When I enter the information on Thunderbird it tells me the email/password is incorrect. I am putting in exactly what I use to sign in to outlook. What do I need to do.

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It might be the format of the username that is wrong. If you try putting in just the username rather than the whole email address for the username, does that work?