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firefox extracts files but will not install

  • 5 replies
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

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tried 38.0, 38.5 now 39.0 same behavior. Windows 7 64-bit relatively stable machine

tried 38.0, 38.5 now 39.0 same behavior. Windows 7 64-bit relatively stable machine

Chosen solution

Are you getting any kind of message as to why?

Start your Computer in safe mode with networking. Then start the installer.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

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Try this:

If you keep having problems then it is possible that security (anti-virus) software is interfering. Try to disable your security (anti-virus) software temporarily to see if that makes a difference.

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Tried this half dozen times already, no change.

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Chosen Solution

Are you getting any kind of message as to why?

Start your Computer in safe mode with networking. Then start the installer.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that allows to install Firefox.