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Cannot Access GMAIL Account

  • 4 replies
  • 17 have this problem
  • 7 views
  • Last reply by homey_52761

homey_52761
homey_52761
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When trying to setup TB to access my Gmail account, it continually shows that the username or password is not correct. I have disabled 2-step verification and set the account to use less secure apps in Gmail. Below is the troubleshooting information. 

 Application Basics

   Name: Thunderbird
   Version: 31.7.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.7.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150507114201
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account8:
     INCOMING: account8, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-48cebd44-879e-4dcb-b05f-f40de2150630 (6/30/2015)
   http://crash-stats.mozilla.com/report/index/bp-c49aeb63-4679-4be6-8aa5-459892150413 (4/12/2015)

 Extensions

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.7.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1402159488
     mailnews.database.global.datastore.id: d32618fb-ff23-4cff-bd82-af4f70af556
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1436361795
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: NVIDIA Quadro K1000M
     Vendor ID: 0x10de
     Device ID: 0x0ffc
     Adapter RAM: 2048
     Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version: 9.18.13.4144
     Driver Date: 2-3-2015
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.2.9200.17292)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 10

     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
When trying to setup TB to access my Gmail account, it continually shows that the username or password is not correct. I have disabled 2-step verification and set the account to use less secure apps in Gmail. Below is the troubleshooting information. Application Basics Name: Thunderbird Version: 31.7.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.7.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20150507114201 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account4: INCOMING: account4, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account8: INCOMING: account8, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true Crash Reports http://crash-stats.mozilla.com/report/index/bp-48cebd44-879e-4dcb-b05f-f40de2150630 (6/30/2015) http://crash-stats.mozilla.com/report/index/bp-c49aeb63-4679-4be6-8aa5-459892150413 (4/12/2015) Extensions Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 31.7.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.enable: true mail.winsearch.firstRunDone: true mail.winsearch.global_reindex_time: 1402159488 mailnews.database.global.datastore.id: d32618fb-ff23-4cff-bd82-af4f70af556 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true places.database.lastMaintenance: 1436361795 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true Graphics Adapter Description: NVIDIA Quadro K1000M Vendor ID: 0x10de Device ID: 0x0ffc Adapter RAM: 2048 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version: 9.18.13.4144 Driver Date: 2-3-2015 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17292) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 1/1 Direct3D 10 AzureCanvasBackend: direct2d AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.6 4.10.6 NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS Util 3.16.2.3 3.16.2.3 NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC

Chosen solution

Try to set 'Authentication method' to 'OAuth2' when running the New Account wizard. Note, you'll need to update to Thunderbird 38.0.1 first.

Read this answer in context 👍 5

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options

Can you post a screenshot with the settings for Gmail you were trying? http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

homey_52761
homey_52761 Question owner
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And IMAP is enabled on my Gmail account.

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

Try to set 'Authentication method' to 'OAuth2' when running the New Account wizard. Note, you'll need to update to Thunderbird 38.0.1 first.

homey_52761
homey_52761 Question owner
more options

That worked. You're a genius. Thank you.