We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Disabled all of them . . . . . no improvement, still crashing and even more often! Guess I'll have to dismantle Firefox.

Please ignore Fred's advice, did you get the crash ID's like I requested?

I'm having the same problems.

Hi Angie.

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.

• [start a new thread]
• [/kb/Using+the+Troubleshooting+Informatio...]

In case of crashes also please add some recent crash IDs that you can find on the about:crashes page and that start with a "bp-" prefix

If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully.

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

• http://kb.mozillazine.org/Firefox_crashes
• https://support.mozilla.org/kb/Firefox+crashes