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Shockwave player keeps crashing.

Posted

playing video while in Art Institute of Pittsburgh online campus keeps crashing. The video plays for a bit then crashes for no apparent reason. I have copied the last 3 submitted crash reports and have listed them here.

bp-b58e086e-f533-42b5-a039-ce9e02150416 4/16/2015 10:36 AM bp-f9c8b081-7a22-43e3-a95a-5c3ff2150416 4/16/2015 10:28 AM bp-ca567841-5073-4831-9e4a-4522f2150416 4/16/2015 10:23 AM

not sure if I copied them right or not. They are links on my page but are not links here. Looks like they pull up by the ID numbers or something.

I hope you can help me with this.

playing video while in Art Institute of Pittsburgh online campus keeps crashing. The video plays for a bit then crashes for no apparent reason. I have copied the last 3 submitted crash reports and have listed them here. bp-b58e086e-f533-42b5-a039-ce9e02150416 4/16/2015 10:36 AM bp-f9c8b081-7a22-43e3-a95a-5c3ff2150416 4/16/2015 10:28 AM bp-ca567841-5073-4831-9e4a-4522f2150416 4/16/2015 10:23 AM not sure if I copied them right or not. They are links on my page but are not links here. Looks like they pull up by the ID numbers or something. I hope you can help me with this.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Creative Cloud Desktop Plugin.v_2_0_0_0
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • PlayNow Plugin
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • NPWLPG
  • Raidcall plugin
  • Shockwave Flash 17.0 r0
  • Shockwave Flash 16.0 r0
  • WildTangent Games App V2 Presence Detector

Application

  • Firefox 37.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • Support URL: https://support.mozilla.org/1/firefox/37.0.1/WINNT/en-US/

Extensions

  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom)
  • YouTube mp3 1.0.9 (info@youtube-mp3.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 8330
  • adapterDescription2:
  • adapterDeviceID: 0x9832
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 2b18103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17415
  • driverDate: 9-15-2014
  • driverDate2:
  • driverVersion: 14.301.1001.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 8330 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4250 solutions 59441 answers

Your System Details shows;

Installed Plug-ins

Shockwave Flash 17.0 r0 Shockwave Flash 16.0 r0

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 17.0.0.134
https://www.adobe.com/products/flashplayer/distribution3.html


The crash report flagged these programs;

Signature hang

Process Type plugin Shockwave Flash Version:17.0.0.169


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Your System Details shows; Installed Plug-ins Shockwave Flash 17.0 r0 Shockwave Flash 16.0 r0 Having more than one version of a program may cause issues. Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''Version 17.0.0.134<br>https://www.adobe.com/products/flashplayer/distribution3.html''' ------------------------------ The crash report flagged these programs; Signature hang Process Type plugin Shockwave Flash Version:17.0.0.169 ------------------------- If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''