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not able to fix connection not trusted problem, updating date not working, cert8.db file missing in moxilla firefox folder

v_tirth
v_tirth
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I have been using firefox since several years. Few addwares like digicoupons, discountcoupons bothered me so I installed kasprosky lab anti virus and did scanning. I also made some settings in security settings of Mozilla firefox. but now I am not able to open any site with https address and also the display of webpage for youtube etc are not proper. I have downloaded and installed firefos at least 6 times but am not able to rectify the problem. The file cert8.db is not available in the folder as I triedtosearch it and delete it. The updation of system as well as internet date and time is also not working. The error message is Error code: sec_error_unknown_issuer Pleaase advice, I have already tried troubleshooting as given in support link of Mozilla.

I have been using firefox since several years. Few addwares like digicoupons, discountcoupons bothered me so I installed kasprosky lab anti virus and did scanning. I also made some settings in security settings of Mozilla firefox. but now I am not able to open any site with https address and also the display of webpage for youtube etc are not proper. I have downloaded and installed firefos at least 6 times but am not able to rectify the problem. The file cert8.db is not available in the folder as I triedtosearch it and delete it. The updation of system as well as internet date and time is also not working. The error message is Error code: sec_error_unknown_issuer Pleaase advice, I have already tried troubleshooting as given in support link of Mozilla.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Kaspersky has a feature to filter your web connections. When filtering a secure connection, it needs to present a "fake" certificate to Firefox in order to decrypt and examine the content you are exchanging with the site. Naturally, Firefox does not consider fake certificate secure, so you need to set up Firefox to work with this feature.

These are some links I found about 6 months ago. Hopefully one of them will help: