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Firefox crashes

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Firefox keeps crashing at startup, even after reinstalling. It used to work, I think it started crashing after the latest Microsoft Windows update.

bp-f83159b5-9b0e-4e56-a42d-10fd12150313

Firefox keeps crashing at startup, even after reinstalling. It used to work, I think it started crashing after the latest Microsoft Windows update. bp-f83159b5-9b0e-4e56-a42d-10fd12150313

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; Tablet PC 2.0; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; LCJB; rv:11.0) like Gecko

More Information

FredMcD
  • Top 10 Contributor
4255 solutions 59596 answers

What Firefox are you using on Windows 8 ?

The crash report flagged these programs;

mswsock.dll = Microsoft

combase.dll = Microsoft

ntdll.dll = Microsoft

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Download the full installer for you current Norton program(s) and save it..

Download and run the Norton Removal Tool to uninstall your Norton product

After, run the installer

What Firefox are you using on Windows 8 ? The crash report flagged these programs; mswsock.dll = Microsoft combase.dll = Microsoft ntdll.dll = Microsoft IPSEng32.dll = Symantec Intrusion Detection IPSLdr32.dll = Symantec Intrusion Detection --------------------------- Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ---------------------------- Download the full installer for you current Norton program(s) and save it.. '''[https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us Download and run the Norton Removal Tool to uninstall your Norton product]''' After, run the installer
cor-el
  • Top 10 Contributor
  • Moderator
17528 solutions 158483 answers

You can try to disable OMTC and leave hardware acceleration in Firefox enabled.

  • about:config page: layers.offmainthreadcomposition.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

You can try to disable OMTC and leave hardware acceleration in Firefox enabled. *<b>about:config</b> page: <b>layers.offmainthreadcomposition.enabled</b> = false You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config