Why has Thunderbird been so slow since I installed version 31?
Hi
I'm running Windows 7 Home Premium and ever since the last major Thunderbird update (version 31, I assume - the one that revised the appearance) my Thunderbird has been really, really slow. There's a noticable pause before it loads a message, generates a reply to a message, or deletes a message. I never had this issue before the update and everything else on my computer runs as it always has.
Other users don't seem to be having this problem, so I'm at a loss to explain why I am. Any help appreciated.
Eddie
All Replies (6)
Give us something to check. Go to troubleshooting information under help and copy it to clipboard (use button) and paste it in here
Update your graphic driver, that might help (did so for me)
Gnospen said
Give us something to check. Go to troubleshooting information under help and copy it to clipboard (use button) and paste it in here Update your graphic driver, that might help (did so for me)
Working on the driver update now, thanks. Troubleshooting information here:
Application Basics
Name: Thunderbird Version: 31.4.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150109111741 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions British English Dictionary, 1.19.1, true, en-GB@dictionaries.addons.mozilla.org
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 31.4.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Times New Roman
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 1
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: c9e1fcc3-8a9e-4873-86ce-9c7b7b2b1cb
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1424357422
places.history.expiration.transient_current_max_pages: 104858
places.history.expiration.transient_optimal_database_size: 167772160
plugin.importedState: true
plugin.state.java: 0
plugins.update.notifyUser: true
Graphics
Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family
Vendor ID: 0x8086
Device ID: 0x2a42
Adapter RAM: Unknown
Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version: 8.15.10.2302
Driver Date: 2-11-2011
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 2/2 Direct3D 10
AzureCanvasBackend: direct2d
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
the only thing I see is graphics Driver Date: 2-11-2011 how to update http://www.intel.com/p/en_US/support/detect
Gnospen said
the only thing I see is graphics Driver Date: 2-11-2011 how to update http://www.intel.com/p/en_US/support/detect
Updated it, thanks for the tip, but the problem still persists. If nobody else knows why I'm having this problem, suppose I'll just have to look for a new mail client. Shame as I've never had any problems with TB before.
New troubleshooting info posted below.
Application Basics
Name: Thunderbird Version: 31.4.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150109111741 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions British English Dictionary, 1.19.1, true, en-GB@dictionaries.addons.mozilla.org
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 31.4.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Times New Roman
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 1
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: c9e1fcc3-8a9e-4873-86ce-9c7b7b2b1cb
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1424357422
places.history.expiration.transient_current_max_pages: 104858
places.history.expiration.transient_optimal_database_size: 167772160
plugin.importedState: true
plugin.state.java: 0
plugins.update.notifyUser: true
Graphics
Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family
Vendor ID: 0x8086
Device ID: 0x2a42
Adapter RAM: Unknown
Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version: 8.15.10.2869
Driver Date: 10-4-2012
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 1/1 Direct3D 10
AzureCanvasBackend: direct2d
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
There are several reasons which could be impacting on this.
Background processes like updating Windows, Adobe etc. Let Anti-virus update automatically as it is a safety precaution. Suggest you make sure programs ask before updating, so that you can select when this occurs, so it does not impact on performace.
Do you use an anti-virus/firewall product? Is it scanning incoming emails? If yes, then suggest you stop scanning incoming mail.
Slowness can be caused by accessing large files and accrued data, so maybe it is time for a bit of house keeping :)
Suggest you perform all the following in the order listed:
- Create folders to organise emails.
- Inbox should be used for incoming mail and kept low in numbers. It should not be used as a general store.
- Move all emails out of Inbox into suitable folders.
- Delete emails you do not want.
- Empty Deleted and Junk folders.
- When Inbox is empty and you have done the above - compact all folders: 'File' > 'Compact Folders'
- Set up Archiving Options to store by Month and year and select keep folder structure.
See Info here:
- Work through all folders including 'Sent' but not Junk or Deleted
- Archive anything over two months old.
- Tools > Clear recent history
Then clear the global search so that old deleted mail is removed. make hidden files and folders visible
In Thunderbird
- Help > Troubleshooting Information
- Click on 'show folder'
a new window opens showing Profile folder.
- Close thunderbird now this is important
- Look for and delete this file : global-messages-db.sqlite
- close window
Restart Thunderbird a new file will be created.
After doing all this I would recommend you create a backup.
Info on how to maintain a healthy Thunderbird:
Compacting - what it does and why it is important:
Info on Performace:
Eddie_Robson,
Did you resolve your issue?