Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have firefox 32.0.3 and have been trying to update (35.0.1) but each time I try to open the downloaded fiel I get an alert that says access is denied.

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by Roof

Roof
Roof
more options

The title of the alert popup is "7-Zip" and i dont know what is causing that to open

The title of the alert popup is "7-Zip" and i dont know what is causing that to open

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Download the full installer here: https://www.mozilla.com/en-US/firefox/all.html

Then double-click it for installation. Don't try to open it.

Roof
Roof Question owner
more options

Downloaded it (Firefox Setup 35.0.1) but still have the same problem. I double clicked and right clicked and "Ran as Administrator" but still had the same result. The setup file description shows "7z Setup SFX" so I suspect that is why the popup title is 7-Zip. It tries to extract but at about 80% is when I get the popup.