X
Tap here to go to the mobile version of the site.

Support Forum

I have firefox 32.0.3 and have been trying to update (35.0.1) but each time I try to open the downloaded fiel I get an alert that says access is denied.

Posted

The title of the alert popup is "7-Zip" and i dont know what is causing that to open

The title of the alert popup is "7-Zip" and i dont know what is causing that to open

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Intel web components updater - Installs and updates the Intel web components
  • NPWLPG

Application

  • Firefox 32.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
  • Support URL: https://support.mozilla.org/1/firefox/32.0.3/WINNT/en-US/

Extensions

  • McAfee ScriptScan for Firefox 15.1.0 ({D19CA586-DD6C-4a0a-96F8-14644F340D60})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG SafeGuard toolbar 18.1.9.790 (avg@toolbar) (Inactive)
  • PasswordBox 1.36.0.3741 (firefox@passwordbox.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7500 Series
  • adapterDescription2:
  • adapterDeviceID: 0x675d
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 9-10-2013
  • driverDate2:
  • driverVersion: 13.152.1.1000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7500 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.display.use_document_fonts: 0
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
  • browser.startup.homepage_override.buildID: 20140923175406
  • browser.startup.homepage_override.mstone: 32.0.3
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 32.0.3
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1423996452
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 4
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1423007781

Misc

  • User JS: Yes
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40296 answers

Download the full installer here: https://www.mozilla.com/en-US/firefox/all.html

Then double-click it for installation. Don't try to open it.

Download the full installer here: https://www.mozilla.com/en-US/firefox/all.html Then double-click it for installation. Don't try to open it.

Question owner

Downloaded it (Firefox Setup 35.0.1) but still have the same problem. I double clicked and right clicked and "Ran as Administrator" but still had the same result. The setup file description shows "7z Setup SFX" so I suspect that is why the popup title is 7-Zip. It tries to extract but at about 80% is when I get the popup.

Downloaded it (Firefox Setup 35.0.1) but still have the same problem. I double clicked and right clicked and "Ran as Administrator" but still had the same result. The setup file description shows "7z Setup SFX" so I suspect that is why the popup title is 7-Zip. It tries to extract but at about 80% is when I get the popup.