Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox hang/crashes

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by FredMcD

ryanVT
ryanVT
more options

Upon desktop shutdown last night it was necessary to Force Quit Firefox. When I started up this AM and went to Firefox I was presented with blank screens in the main content area and the bookmark sidebar, with the dreaded spinning rainbown disk. Since then I have tried to relaunch, restart in safe mode, and finally delete and reinstall. All to no avail, I cannot get it to run. I did download and install Skype yesterday but cannot believe that would affect Firefox. My firewall is off.

Upon desktop shutdown last night it was necessary to Force Quit Firefox. When I started up this AM and went to Firefox I was presented with blank screens in the main content area and the bookmark sidebar, with the dreaded spinning rainbown disk. Since then I have tried to relaunch, restart in safe mode, and finally delete and reinstall. All to no avail, I cannot get it to run. I did download and install Skype yesterday but cannot believe that would affect Firefox. My firewall is off.

All Replies (1)

FredMcD
FredMcD
more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: